RMA Shipping

Found in: Lensa US P 2 C2 - 2 weeks ago

San Jose, United States Supermicro Full time

**RMA Shipping / Receiving Clerk**

**Location:** San Jose, California, United States ****Job Summary:****

The RMA Shipping / Receiving Clerk that can work closely with customer service and shipping team collaboratively to meet customers' demand on a daily basis is who we are looking for. This position will need to follow work instructions in order to carry out the assignments correctly to meet tight schedules. If you are looking for a great opportunity, Supermicro wants you to join our team

****Essential Duties and Responsibilities:****

**Includes the following essential duties and responsibilities (other duties may also be assigned):**

Receive incoming RMA packages login and open RMA packages to perform physical and visual inspection

Review and ensure product information matches with RMA receiving documentation

Communicate with customer service team on any receiving issues and/or discrepancies

Consolidate pending parts for repair charges and notify customer service team

Follow up on pending RMA cases for completion, prioritize the tasks based on its urgency

Handle shipping process for RMA packages with FedEx, UPS, trucking

Organize and maintain cleanliness at receiving dock and warehouse

Handle the internal product transfer shipments between each logistics

Work on repaired and replacement parts packaging for shipment back to customer

Double check onpacking and shipping documents

Daily packing reports and will call handling

****Qualifications:****

Minimum of 5 year of warehouse/inventory experience preferred

Excellent interpersonal communications and organization skills, ability to multi-task while making effective decisions

Attention to details and strong organizational skill

Independent person and have ability to complete tasks with minimal supervision

Must be a team player

Proficient with MS office is required

****Physical Requirements:****

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

Standing, walking, sitting, talking/listening, crouching or crawling, reaching with hands and arms

Lift, carry, push and pull in excess of 25 pounds

Occasionally required to stoop, kneel, climb and balance

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