Planner

JOB SUMMARY
The Planner is primarily involved in production planning and forecasting to ensure a smooth material flow from the plant to the end customer. The Planner is responsible for planning inventory based on statistical data and customer forecasts for major accounts.


Essential Functions
Order placement and management:
- Generate transfer orders based on customer forecasts, current inventory levels, and established lead times
- Work with cross-functional teams, taking the lead to ensure timely deliveries
- Coordinate emergency situations with major accounts, Emergency Response Team and Matheson Safety Personnel
- Actively participate in Planning Meetings
- Adhere to all Quality System Policies and Procedures
Customer interaction:
- Handle day to day and escalated customer inquiries and complaints with professionalism and efficiency
- Ensure prompt resolution of customer issues to maintain a high level of customer satisfaction
Team collaboration:
- Collaborate with other departments to address customer needs and concerns
- Provide guidance and support to junior team member(s)
Documentation:
- Maintain comprehensive and accurate records of customer interactions
- Track customer inquiries and complaints, maintaining records until resolution
Safety:
- Keep work area clean and orderly, follows all company procedures and safety policies
- Track customer inquiries and complaints maintaining records until resolution
- Actively participate in Daily Toolbox Talk


Required for All Jobs
* Performs other duties as assigned
* Complies with all policies and standards

QUALIFICATIONS

Education

Education Level

Education Details

Req/
Pref

Associate's Degree

Bachelor's Degree

Bachelor's Degree in Business, Management or related fields

Required

Work Experience

Experience

Experience Details

Required/
Preferred

7-9 years

1-3 years

7-9 years

4-6 years

5 plus years of experience in Operations, Inventory Management, Sales or Customer Service related field.

4-6 years

1-3 years

Knowledge, Skills and Abilities

Solid understanding of production operations, Quality System Procedures and SOP's, and a good understanding of continuous improvement/LEAN methods.

Proficient with ERP (Enterprise Resource Planning) tools. Have advanced knowledge of MS Office Suite, including MS Excel.

Strong verbal and written communication skills

Planning/Scheduling experience preferred

Root Cause Analysis Techniques

5s Principles

Licenses and Certifications

Licenses/Certifications

Licenses/Certification Details

Time Frame

Required/
Preferred

PHYSICAL DEMANDS/WORKING CONDITIONS

Physical Demands Category:

Physical Demands

A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical Demand

N/A

Rarely

Occasionally

Frequently

Constantly

Weight

Stationary Position

Move/Traverse

Stationary Position/Seated

X

Transport/Lifting

X

Transport/Carrying

X

Exerting Force/Pushing

X

Exerting Force/Pulling

X

Ascend/Descend

X

Balancing

X

Position Self/Stooping

X

Position Self/Kneeling

X

Position Self/Crouching

X

Position Self/Crawling

X

Reaching

X

Handling

X

Grasping

X

Feeling

X

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