Customer Service Associate
2 weeks ago
Position Summary:
Supports the Mission, Vision and Values of the Hospital. Facilitates smooth operation of patient care services through broad range of clerical and support services. Coordinates patient’s needs and on-site registration of patient by obtaining updated personal, demographic, and insurance information.
Coordinates basic scheduling functions for department.
Communicates financial responsibility to patients and collects appropriate co-pays/deductibles.
Essential Functions and Responsibilities:
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Supports the mission and vision of McLaren Port Huron through behaviors that reflect and integrate our
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values, as evidenced by observation, peer and customer feedback.
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Learns and maintains current systems and skills that meet department needs as evidenced by review of competency record.
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Coordinates patient check-in and collections of patient financial responsibility.
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Coordinates patient registration by obtaining updated personal, demographic and insurance information; coordinates complex scheduling functions and obtains appropriate authorizations within department.
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Enhances effective operations of department.
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Acts as resource for insurance verification through communication of contract and insurance updates; identification of process improvement opportunities to ensure quality and timely reimbursement of claims.
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Performs other related duties as required and directed.
Qualifications:
Required:
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High School Diploma or GED.
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One (1) year experience in a customer service environment.
Preferred:
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Medical terminology.
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Classes in anatomy/physiology/coding.
Equal Opportunity Employer ofMinorities/Females/Disabled/Veterans.
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