Optical Dispenser

GENERAL SUMMARYResponsible for interpreting the ophthalmic spectacle prescription and the eyewear order to properly deliver, adjust, and repair eyewear.PRINCIPAL DUTIES AND RESPONSIBILITIESResponsible for inspecting the eyewear and the coordinated order prior to deliveryDispense eyewear using the E.A.R.N. for Dispensing process methodology Responsible for knowledge of each dispensing tool, its use, and ability to use it properly Responsible for properly fitting eyewear to the patient's face through various frame adjustmentsResponsible for explaining the care and maintenance for the eyewear to the patient, including recommending HFO cleaning regimensResponsible for processing the delivery of the eyewear order in the software program Responsible for performing proper frame and lens repairsTrouble-shoot vision, lens, and frame issues including verifying prescription, base curves PD's, segment heights, visual acuity and adjusting face form Responsible for communicating the preferred lens family of products and the benefits of eachResponsible for knowledge of various frame materials in order to properly adjust and repair them Process remake orders and properly apply vision insurance coverageResponsible for neutralizing and verifying the spectacle prescription in the eyewear through the use of auto and manual lensometryReceive eyewear orders into the software program and manage delivery status reportsAssist with placing patient's eyewear orders as neededEDUCATION & EXPERIENCEHigh school diploma or G.E.D required.Previous computer experience and basic math skills preferred.Previous customer service, hospitality, or retail experience preferred.Previous dispensing/optical experience preferred.Must be able to walk, bend and stand for extended periods of time.Completion of all required training courses as directed by Henry Ford OptimEyes.WORKING CONDITIONSWorks in retail optical environment.Requires evening and weekend hours.