Helpdesk Support Specialist

2 weeks ago

Lower Providence Twp, United States Mitchell Martin Full time

Our client is a leading musculoskeletal solutions company and is driving significant technological advancements across a complete suite of products is looking for an Helpdesk Support Specialist

Location: Audubon, PA
Type: Full-Time

Position Summary:
The IT Support Specialist will be responsible for providing technical support via phone, email, and web for Network and Software related issues. The individual is responsible for problem analysis, documentation, resolution and escalation.

Essential Functions:
The Helpdesk Support Specialist will be responsible for providing Level 1 technical support for users via phone, email, and web for our client, an inhouse developed ERP System. The individual is responsible for Level 1 problem analysis, documentation, resolution and escalation.

Essential Functions:
• Provides support in-person and over phone/video conferencing to the Sales/OUS/Internal teams that are using the client Portal and Application for their daily job functionalities
• Coordinates with the technical team and business users with Portal launches and assists with post production support and training
• Prepares and coordinates in preparation of relevant training material to support internationalization
• Monitors various jobs that are scheduled between US and OUS databases and escalates issues to the respective teams in the event of a failure
• Documents and escalates common issues to the technical team for immediate or future fixes
• Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies.
• Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
• Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Qualifications:
• Associate's or Bachelor's Degree desired, not required
• 2+ years of support/troubleshooting experience with web-based IT systems
• Ability to learn new tools and technologies; Ability to troubleshoot effectively
• Strong written and interpersonal communication skills, with both technical and non-technical audiences
• Experience with using online conferencing tools like Go to Assist, Join.Me, etc.
• Ability to work in a fast-paced environment while still providing high level of support

Salary: $45,000 to $48,000

  • IT Support Specialist

    2 weeks ago

    Lower Providence Twp, United States Mitchell Martin Full time

    Our client is a leading musculoskeletal solutions company and is driving significant technological advancements across a complete suite of products is looking for an IT Support Specialist Location: Audubon, PA Type: Full-Time Position Summary: The IT Support Specialist will be responsible for providing technical support via phone, email, and web for Network...

  • Technical Support Specialist

    4 days ago

    Cranberry Twp, United States True Commerce Full time

    Are you ready to unlock your true potential?Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact. The Support Team at TrueCommerce offers support to customers using various software platforms including ERP and financial systems that integrate with our offerings and...

  • Peer Support Specialist, Residential

    1 week ago

    Providence, United States Family Service of Rhode Island Inc.* Full time

    Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122 ). City and state must be separated by a comma followed by a space (e.g., Houston, TX ) Family Service of Rhode Island Inc.* Peer Support Specialist, Residential (Wilson House) in Providence , Rhode Island FSRI is always looking for candidates that...

  • Peer Support Specialist, Residential

    4 days ago

    Providence, United States Family Service of Rhode Island Inc.* Full time

    Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122 ). City and state must be separated by a comma followed by a space (e.g., Houston, TX ) Family Service of Rhode Island Inc.* Peer Support Specialist, Residential (Wilson House) in Providence , Rhode Island FSRI is always looking for candidates that...

  • Peer Support Specialist, Residential

    2 weeks ago

    Providence, United States Family Service of Rhode Island Inc.* Full time

    FSRI is always looking for candidates that want to make a positive impact on the community we serve in! Position Summary: The Peer Support Specialist is responsible for engaging and serving at-risk youth who have been identified as potential victims of CSEC (Commercial Sexual Exploitation of Children). The Peer Support Specialist will provide culturally...

  • Peer Support Specialist, Residential

    2 weeks ago

    Providence, United States The City of Providence Full time

    FSRI is always looking for candidates that want to make a positive impact on the community we serve in!Position Summary: The Peer Support Specialist is responsible for engaging and serving at-risk youth who have been identified as potential victims of CSEC (Commercial Sexual Exploitation of Children). The Peer Support Specialist will provide culturally...

  • Peer Support Specialist, Residential

    4 days ago

    Providence, United States The City of Providence Full time

    FSRI is always looking for candidates that want to make a positive impact on the community we serve in!Position Summary: The Peer Support Specialist is responsible for engaging and serving at-risk youth who have been identified as potential victims of CSEC (Commercial Sexual Exploitation of Children). The Peer Support Specialist will provide culturally...

  • Peer Support Specialist, Residential

    4 weeks ago

    Providence, United States The City of Providence Full time

    Job DescriptionJob DescriptionFSRI is always looking for candidates that want to make a positive impact on the community we serve in!Position Summary: The Peer Support Specialist is responsible for engaging and serving at-risk youth who have been identified as potential victims of CSEC (Commercial Sexual Exploitation of Children). The Peer Support...

  • Peer Support Specialist, Residential

    2 weeks ago

    providence, United States The City of Providence Full time

    FSRI is always looking for candidates that want to make a positive impact on the community we serve in!Position Summary: The Peer Support Specialist is responsible for engaging and serving at-risk youth who have been identified as potential victims of CSEC (Commercial Sexual Exploitation of Children). The Peer Support Specialist will provide culturally...

  • Peer Support Specialist, Residential

    2 weeks ago

    Providence, United States The City of Providence Full time

    Job DescriptionJob DescriptionFSRI is always looking for candidates that want to make a positive impact on the community we serve in!Position Summary: The Peer Support Specialist is responsible for engaging and serving at-risk youth who have been identified as potential victims of CSEC (Commercial Sexual Exploitation of Children). The Peer Support...

  • Peer Support Specialist, Residential

    2 weeks ago

    Providence, United States The City of Providence Full time

    FSRI is always looking for candidates that want to make a positive impact on the community we serve in! Position Summary: The Peer Support Specialist is responsible for engaging and serving at-risk youth who have been identified as potential victims of CSEC (Commercial Sexual Exploitation of Children). The Peer Support Specialist will provide culturally...

  • Integration Specialist

    5 days ago

    Cranberry Twp, United States True Commerce Full time

    NetSuite Integration Specialist -Support Team Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact. TrueCommerce is seeking an Integration Support Specialist who has experience with NetSuite integrations. The Customer Support...

  • Help Desk Support Technician

    2 weeks ago

    Boardman Twp, United States Mahoning County Education Service Center Consortium Full time

    Position Type: Technology/Computer Technician Date Posted: 11/16/2023 Location: Boardman Local Schools Date Available: ASAP Closing Date: until filled District: Boardman Local Schools - website Student technicians help keep the district technology running smoothly and efficiently. Running the Help Desk involves technicians to field emails, helpdesk, and...

  • Help Desk Support Technician

    4 days ago

    Boardman Twp, United States Mahoning County Education Service Center Consortium Full time

    Position Type: Technology/Computer Technician Date Posted: 11/16/2023 Location: Boardman Local Schools Date Available: ASAP Closing Date: until filled District: Boardman Local Schools - website Student technicians help keep the district technology running smoothly and efficiently. Running the Help Desk involves technicians to field emails, helpdesk, and...

  • Direct Support Specialist

    4 days ago

    Neptune Twp, United States Capitol Care Full time

    Position: Direct Support Specialist Location: Lafeyette, NJ Shift: Sun, Fri-Sat; 4pm-12am; Sun, Sat; 12am-8am Job Description: Assists individuals with intellectual/developmental disabilities to lead a independent life; assists with activities of daily living and encourages attitudes and behaviors that enhance community inclusion. Essential...

  • Direct Support Specialist

    2 weeks ago

    Frankford Twp, United States Capitol Care Full time

    Position: Direct Support Specialist Location: Frankford, NJ, NJ Shift: Tuesday-Thursday 2pm-10pm; Friday & Saturday; 8am-4pm Job Description: Assists individuals with intellectual/developmental disabilities to lead a independent life; assists with activities of daily living and encourages attitudes and behaviors that enhance community...

  • Medical Management Specialist

    1 month ago

    Providence, United States Absolute Staffing & Consulting Solutions Full time

    Job DescriptionJob DescriptionAbsolute Staffing is searching for a Medical Management Specialist to work with our client. Job Location: RI, MA or CTResponsible for providing non-clinical support to the Medical Management and/or Operations areas.Primary duties may include, but are not limited to: Gathers clinical information regarding case and determines...

  • Customer Support Specialist

    1 week ago

    Cranberry Twp, United States Fsi Full time

    ​​ ​​ The best CMMS for healthcare maintenance professionals.​​ Customer Support Specialist About Us: At FSI, you’ll join a team of passionate professionals dedicated to empowering efficient and safe hospital operations. FSI supports over 400 million ft of hospital space every year to run transformative, intelligent hospital maintenance...

  • Customer Support Specialist

    4 days ago

    Cranberry Twp, United States Fsi Full time

    ​​ ​​ The best CMMS for healthcare maintenance professionals.​​ Customer Support Specialist About Us: At FSI, you’ll join a team of passionate professionals dedicated to empowering efficient and safe hospital operations. FSI supports over 400 million ft of hospital space every year to run transformative, intelligent hospital maintenance...

  • DID Support Specialist

    2 weeks ago

    Providence, United States Kahn Litwin Renza Full time

    Envision Technology Advisors’ digital presence and software development group is dedicated to delivering leading business solutions to clients, collaborating with positive and smart teammates and believes a healthy work/life balance is the standard not a perk. With a state-of-the-art new hybrid-style office, we lead by example in the hybrid work...