Community Homeownership Specialist
2 weeks ago
Position Title: Community Homeownership Specialist
Business Unit: Mortgage Administration
Reports to: Manager of Centralized Sales and Support
Position Overview:
This position is primarily responsible identifying regulatory compliant residential mortgage loans with a focus on LMI borrowers and CRA census tract areas. The incumbent is responsible for building and maintaining strong long-term relationships with Bank branches, Realtors, builders, minority trade groups, community/faith-based groups and local housing/counseling agencies. The incumbent counsels customers on solutions to their lending needs, provides excellent customer service, supports all key channel initiatives, conducts sales activities and achieves community service/production goals.
Primary Responsibilities:
Maintains active involvement in community-based groups, local housing agencies and community partners, NAHREP, NAREB and AREAA, non-profit organizations, community development corps and neighborhood revitalization entities. Identifies community programs, such as DPAPS, grants, bonds, Forgivable 2nd Mortgages, etc. Submits programs to Mortgage Operations for approval.
Builds relationships with internal and external referral sources in Core CRA markets through key sales strategies and activities to achieve expected CRA performance goals. Serves as a liaison to all lines of business partners through attending meetings. Promotes referrals utilizing the FNB Customer Onboarding Process. Partners with mortgage loan officers for LMI and MMCT lending.
Conducts and coordinates Homebuyer Workshops (virtual and in person), Financial Literacy Seminars and other related education programs acting as the subject matter expert for the corporation.
Counsels customers on lending options with FNB to meet their needs. Actively manages customer opportunities and directs loan opportunities to the Centralized Sales MBR partner.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
High School or GED
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
3
Skills Required to Perform the Primary Responsibilities of this Position:
Excellent customer service skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Ability to use general office equipment
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Basic Level
MS PowerPoint - Basic Level
BS or BA degree preferred.
Experience with Easylender, Uni-form and Genesis.
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
Valid Drivers License
Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.
Physical Requirements or Work Conditions Beyond Traditional Office Work:
Frequent driving (car, van, truck)
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