Sr. Okta Analyst with IAM

4 weeks ago

Las Vegas, United States Simple Solutions Full time
Job Description
Sr. Okta Analyst in Las Vegas, NV on site 5 days a week

Must be a US Cit, GC, EAD or TN Visa to work on W2 Location Las Vegas NV - Day 1 onsite Experience level 8-10+ years Mandatory Skills Okta with IAM Full Time Responsibilities Technical Support: • * Handle escalated customer inquiries related to CIAM, including authentication, authorization, and user registration. • Investigate and resolve complex technical issues promptly. • Collaborate with L1 / L2 support and engineering teams to ensure timely resolution. • Hands-on design, implementation, configuration, integration, and deployment experience with CIAM tools like OKTA, Ping etc. • Well versed with all the various CIAM components and modules. • Experience in the design and implementation of CIAM custom connectors. • Web Services (both Soap Based as well as Restful). Platform Expertise: • Develop in-depth knowledge of Auth0 and Okta CIAM platforms. • Assist customers with configuration, integration, and customization. Incident Management: • Monitor and manage incidents, adhering to SLAs. • Document troubleshooting steps and resolutions. Customer Communication: • Communicate effectively with customers, providing clear and concise instructions. • Escalate critical issues to L3 support or engineering teams. Continuous Improvement: • Identify areas for process improvement and contribute to knowledge base articles. • Stay updated on industry trends and best practices. Qualifications • Bachelor's degree in computer science, Information Technology, or related field. • Experience: • Overall 10+ years in access management space • Minimum 4 years of experience in CIAM support or related roles. • Proficiency in Auth0 and Okta CIAM platforms. Technical Skills: • Strong understanding of authentication protocols (OAuth, SAML, OpenID Connect). • Familiarity with JavaScript, REST APIs, and web technologies. Soft Skills: • Excellent problem-solving abilities. • Customer-focused mindset. • Effective communication skills. Certifications (preferred): • Auth0 Certified Customer Identity Cloud Developer. • Okta Certified Professional

Job highlights

Identified by Google from the original job post

Qualifications
•Experience level 8+ years
•Mandatory Skills Okta
•Bachelor's degree in computer science, Information Technology, or related field
•Overall 10+ years in access management space
•Minimum 4 years of experience in CIAM support or related roles
•Proficiency in Auth0 and Okta CIAM platforms
•Strong understanding of authentication protocols (OAuth, SAML, OpenID Connect)
•Familiarity with JavaScript, REST APIs, and web technologies
•Excellent problem-solving abilities
•Customer-focused mindset
•Effective communication skills

Responsibilities
•Handle escalated customer inquiries related to CIAM, including authentication, authorization, and user registration
•Investigate and resolve complex technical issues promptly
•Collaborate with L1 / L2 support and engineering teams to ensure timely resolution
•Hands-on design, implementation, configuration, integration, and deployment experience with CIAM tools like OKTA, Ping etc
•Develop in-depth knowledge of Auth0 and Okta CIAM platforms
•Assist customers with configuration, integration, and customization
•Monitor and manage incidents, adhering to SLAs
•Document troubleshooting steps and resolutions
•Communicate effectively with customers, providing clear and concise instructions
•Escalate critical issues to L3 support or engineering teams
•Continuous Improvement:
•Identify areas for process improvement and contribute to knowledge base articles
•Stay updated on industry trends and best practices

Requirements

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