Service Advisor

2 weeks ago

Rochester, United States Kenworth Northeast, Group Inc Full time
Service Advisor - 2nd shift

Kenworth Northeast is looking for a motivated and reliable Service Advisor to work 2nd shift at our Rochester, NY location. The Service Advisor is the face of the Service Department. This position ensures that customers are greeted openly and friendly; coordinates customer repair requests; estimates cost of repairs within set guidelines, assists Service Manager with clerical duties such as documentation required for warranty, policy settlements, repair order filing, and repair preparation for warranty.

How You Will Make an Impact:
  • Ensures customers receive the most expedient service available through questioning and understanding repair requests.
  • Conducts vehicle check-in: must inspect and walk around vehicle to obtain all relevant vehicle information such as VIN, vehicle mileage, etc.; as well as assess any vehicle damage before entering the shop; all information must be recorded on repair order.
  • Ability to upsell any additional repairs based on vehicle inspection.
  • Coordinates customer repair orders with Service Manager and Service Foreman for task assignment. Coordinates with Foreman on proper work scheduling of all shop business.
  • Works with the Service Manager to ensure timely action taken and settled in areas of disputes and warranty.
  • Ensures all documentation necessary for sale of labor is complete and properly executed; customer, internal and warranty.
  • Informs the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop.
  • Inputs repair order information into data processing system and closes repair orders.
  • Promotes labor, parts and body shop sales whenever possible.
  • Participates in training to stay current of warranty and technical issues.
  • Assists in maintaining a safe and clean shop and office area.
  • Performs other duties as assigned by supervisor.
What You Will Need:
  • Minimum 4 years' experience in heavy duty or automotive industry or related field.
  • Excellent customer service and written and verbal communication skills.
  • Must be able to deal with customers in a service and sales capacity.
  • Strong computer skills.
  • CDL preferred, but not required.
  • Must be organized, detail oriented and have a positive can-do attitude.
  • Must be able to climb in and out of vehicle safely; ability to bend, push, pull during process to inspect vehicle.
What We Offer:

At Kenworth Northeast, our mission to provide an exceptional customer experience starts with YOU. That is why we offer a comprehensive benefits package that goes above and beyond for our dedicated employees. We recognize that the success of our company depends on the success of the individual, as well as the team. Here is what you can expect from us:
  • 4 medical plan options; employer subsidized
  • Dental and vision
  • Company paid & supplemental life insurance/AD&D
  • Short term & long term disability; group insurance rates
  • Health Savings Account with company contribution
  • Fidelity 401k plan with company match
  • Flexible Paid Time Off
  • Six paid holidays observed per year
  • Employee Assistance Program
  • Paid training and opportunities for growth and development
  • Annual subsidized safety shoe program

If this sounds like the opportunity you've been waiting for, submit your resume today to learn more about what Kenworth has to offer you

Kenworth Northeast is an Equal Opportunity Employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees.

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