Betteridge Showroom Director

The Showroom Director acts as a focal point within the business. The Showroom Director ensures the showroom delivers exceptional client experiences whilst achieving company objectives by planning and executing the showroom business plan; making clear the objectives and required performance delivery. The Showroom Director is entrepreneurial in their approach in leading, coaching, and mentoring a high-performing team and showroom. The Showroom Director plays a crucial role in providing a clear communication link between all parts of the business, anticipating future challenges and opportunities, and responding to these effectively.
Responsibilities

Being a role model ensuring that every client both internal and external receives the exceptional client service
Identifying, sharing and spreading best practice throughout the business, and demonstrating excellent teamwork across the Group network.
Ensuring profit targets are met and costs are kept within budget
Achieving showroom objectives through delivering on KPIs
Staying current with market competition, industry, watch trends and client shopping behaviors
Performance management of colleagues, providing feedback and development opportunities
Leading showroom recruitment and retention efforts
Representing the showroom at internal and external meeting
Organizing daily and weekly routine tasks in line with policies and procedures through active delegation and participation
Maintaining visual merchandising to company standards
Managing the till and associated transactional procedures
Participate in, and running floor / showroom training and out of hours meetings and VM changes as required
Completion of all training requirements
Ensuring all team members always adhere to the company dress code standards
Other responsibilities and projects as assigned
Experience
5+ retail management experience ideally within a luxury environment
Evidence of performance delivery against sales and process
Jeweler or timepiece product knowledge
External Jeweler or Retail qualifications
Proven track record of sales achievements
Skills

Ability to develop and implement business strategies and work to budgets
Ability to manage and deliver operating costs, identifying suitable efficiency improvements
Highly numerate with ability to understand and analyses sales performance
Leading, mentoring, and coaching members of a high performing showroom
Proven track record of management achievements
IT literate
Evidence of CRM and networking
Physical Requirements
Business related travel when required
May be required, occasionally, to work exceptionally, long hours
May be required to lift packages / boxes
May be required to stand up for long
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