Assistant Store Manager

4 weeks ago

Glen Allen, United States Self Storage Plus Full time

Self Storage Plus has an exciting opportunity as a Property Manager located in River Mill, VA. As a Property Manager, you'll experience personal fulfillment and measurable success. Managers will be responsible for the day-to-day management, leasing, and maintenance of the Storage facilities. The successful candidate will be an organized, detail-oriented professional with excellent customer service and communication skills.

Key Requirements:

Customer Service- Excellent customer service and communication skills- with internal and external customers. Demonstrating genuine care- empathy-active listening-and building trust and communication

Handling customer inquiries or problems in a timely manner, courteous, and effective manner, and greeting all customers promptly and professionally.

Time Management-Ability to follow a checklist- Prioritize tasks- eliminate distractions- establish a routine- delegate responsibilities- Experience of using an electronic calendar such as Microsoft Outlook or Teams.

Sales Aptitude- Understanding, knowing, and presenting the amenities. Identify issues and adjust to correct solutions. Using the needs-based selling: connect with the customer, discover, or confirm a need, offer a solution, relate the benefits, review and confirm information, sign the lease, review the complete package.

Analytical Skills: Analyze different solutions and find the best course of action. Demonstrating resourceful ways to approach a situation. Efficiently utilizing Microsoft Word, Excel, Outlook, and internet explorer to complete, compile, and submit documents. Operating a Point of Sales system.

Self-motivated/perseverance: Handling conflicts and the process forward. Ability to overcome obstacles.

Responsibilities:

Oversee and manage all elements of property operations including leasing, marketing, customer relations, rent collection, maintenance, and financial reporting.

Meet with prospective customers to show properties, explain terms of occupancy, and provide information about local areas.

Implement policies and procedures to maximize efficiency, minimize costs, and ensure a positive tenant experience.

Respond to customer inquiries, complaints, and emergencies in a timely and professional manner.

Conduct regular property inspections and ensure that all safety and security requirements are met clean units, grounds, and common areas, change light bulbs, and make minor property repairs.

Benefits:

  • Paid Time Off
  • Career Skills Development
  • Great Work / Life Balance

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