Remedy Queue Manager
3 weeks ago
Remedy Queue Manager Ft. Belvoir, VA Join our Talent Network Remedy Queue Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and service requests are resolved in accordance with defined AITP SLA targets. Duties and Responsibilities: Monitor queues and reallocate tickets to meet response time deadlines, including VIP ticket response. Coordinate tickets that cross organizational boundaries to ensure customer satisfaction. Assign tickets that are out of scope to the Service Desk/Other Teams. Assign tickets to technicians at dedicated sites. Ensure relationship tickets are related to the parent ticket and proper follow-up is performed once an incident is resolved. Coordinate resources with teams across disciplines to ensure AITP SLA targets are met. Assist with presentations at agency meetings and conferences concerning new IT support procedures, equipment, methods, and approaches. Lead other team members to identify and eliminate chronic customer relations problems and share "lessons learned" with other IT specialists within and outside the organization. Keep the team members apprised of new developments in customer relations. Lead the formulation and implementation of innovative techniques for achieving and maintaining a high level of customer satisfaction in conjunction with organizational effectiveness. Refer customers to appropriate resources for response to inquiries or resolution of problems Investigate frequent and significant transmission/communications problems from Remedy and coordinate with the supported tenant. Create a remedy profile creation and update tickets. Create Remedy tickets for NIPR, SIPR, Privileged Access, and Remedy accounts. Investigate Remedy profile issues when identified by the user. Submit modifications for Remedy Support Groups when requested by the tenants. Perform duties associated with Tier 2 level customer support functions. Submit all initial IT requests to the Help Desk and monitor the progress of the requestor. Utilize acquired knowledge to balance user requirements, available resources, and organizational goals and objectives while striving to maintain top-quality customer service. Attend bi-weekly Army Enterprise Service Management Platform (AESMP) and Remedy team meetings for updates to policies, processes, and requirements. Attend weekly Remedy team meetings to focus on goals and future enhancements to processes. Other duties as assigned. Minimum Qualifications: Bachelor’s degree in a related field and 4+ years of relevant experience. A combination of experience and training may be used in lieu of a degree. Secret clearance Tier 3 investigation required. Join our Talent Network
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Remedy Queue Manager
1 month ago
Fort Belvoir, United States Chenega MIOS SBU Full timeRemedy Queue Manager Ft. Belvoir, VA Join our Talent Network Remedy Queue Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and service requests are resolved in accordance with defined AITP SLA targets. Duties and Responsibilities: Monitor queues and...
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Sr. Remedy Database Engineer
1 week ago
Fort Belvoir, United States Maverc Technologies Full timeBecome part of a team solving the most significant Cybersecurity & IT Challenges and helping keep the world's largest and most elite brands safer from cyber threats. At Maverc we have a powerful mindset based on our core values of being accountable, helpful, adaptable, and focused. Maverc Technologies is a proven and effective small business partner and...
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Sr. Remedy Database Administrator
3 days ago
Fort Belvoir, United States Northern Technologies Group Full timeThe mission of the G6 Operations Division is to provide staff supervision and management of communications connectivity for NexGen, SPIRIT, and SPIRIT LITE systems, and other configurations that are enabled by GET communications. This requisition seeks to obtain professional support services that support the government in the sustainment of intelligence...
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Senior Remedy Database Administrator
3 weeks ago
Fort Belvoir, United States OSAAVA Services Full timeJob DescriptionJob DescriptionSenior Systems EngineerThe mission of the G6 Operations Division is to provide staff supervision and management of communications connectivity for NexGen, SPIRIT, and SPIRIT LITE systems, and other configurations that are enabled by GET communications. This requisition seeks to obtain professional support services that support...
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Senior Remedy Database Administrator
2 hours ago
Fort Belvoir, United States Aperio Global Full timeJob DescriptionJob DescriptionAperio Global is seeking a skilled Senior Systems Engineer to support work for the the G6 Operations Division, performed at Fort Belvoir, VA. The mission of the G6 Operations Division is to provide staff supervision and management of communications connectivity for NexGen, SPIRIT, and SPIRIT LITE systems, and other...
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Fort Belvoir, United States Expression Full timeAre you an experienced database administrator with a strong background in Remedy? We are seeking a talented individual to join our team as a Senior Remedy Database Administrator. In this senior-level role, you will be responsible for overseeing the administration, optimization, and maintenance of our Remedy database infrastructure, playing a critical role in...
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Queue Coordinator with Security Clearance
1 month ago
Fort Meade, United States Tech USA Full timeAs part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met. Responsibilities include: Monitoring dedicated queues and assign tickets to...
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Remediation Contractor
1 month ago
Fort Worth, United States Superior Contracting & Maintenance Full timeJob DescriptionJob DescriptionSuperior Contracting & Maintenance is seeking a Remediation Contractor to join our team. In this role, you will be responsible for managing and implementing property damage remediation across our wide range of services. You will work closely with our property management clients to ensure that the remediation process is...
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Water & Mold Remediation Technician
16 hours ago
Fort Lauderdale, United States All Dry Services of Broward & Doral Full timeJob DescriptionJob DescriptionWater Restoration and Mold Remediation Technician All Dry Services is here to help. Since 2014, we’ve been serving customers with high quality water, mold, smoke, fire restoration and cleanup services to ensure properties get back to their pre-loss condition. We are launching a new office in the Major Broward County and...
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Senior Systems Engineer
8 hours ago
Fort Belvoir, United States Aperio Global Full timeJob DescriptionJob DescriptionAperio Global, LLC is looking for a Senior Systems Engineer to join our dynamic team. This role supports mission of the G6 Operations Division whose mission is to provide staff supervision and management of communications connectivity for NexGen, SPIRIT, and SPIRIT LITE systems, and other configurations that are enabled by GET...
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GEOINT Collection Manager, Mid
2 days ago
Fort Belvoir, United States Booz Allen Hamilton Full timeGEOINT Collection Manager, Mid The Opportunity: Critical decisions are made every single day to support our national security. What if you could use your analytical skills to help your client make informed decisions? With all the information available today, it takes a skilled analyst to know how to find and interpret the best data to give their clients...
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Mold Remediation Technician
1 week ago
Fort Wayne, United States Paul Davis Restoration & Remodeling of Northeast Indiana Full timeJob DescriptionJob DescriptionAre you passionate about helping people and providing extraordinary customer care? Then Paul Davis is the place for you! At Paul Davis, our mission is to provide opportunities for great people to provide Best in Class results. We believe in hiring the best and providing our team with the tools they need to be successful each and...
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Audit Manager
1 week ago
Fort Belvoir, United States Lynch Consultants, LLC Full timeJob DescriptionJob DescriptionWhat We Are Looking For:We are seeking an experienced manager with 7-10 years experience in financial statement audit, internal controls/OMB A-123, or audit sustainment and remediation services for a US Department of Defense (DoD) Agency. Must have experience leading a team and possess excellent analytical skills, technical...
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Audit Manager
1 week ago
Fort Belvoir, United States Lynch Consultants Full timeWhat We Are Looking For: We are seeking an experienced manager with 7-10 years experience in financial statement audit, internal controls/OMB A-123, or audit sustainment and remediation services for a US Department of Defense (DoD) Agency. Must have experience leading a team and possess excellent analytical skills, technical leadership ability, and...
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Help Desk Tier II with Security Clearance
1 month ago
Fort Belvoir, United States Quadrant, Inc Full timeHelp Desk - Tier IIFort Belvoir, VA Must:Secret clearance requiredExperienced Tier II Help Desk/ Desktop Support Admin3 years of experiencing with the followingExperience using the Remedy Ticketing system (ARS).Must have excellent communication skills (oral and writing).May interact with the government customer and senior government leadership leaders at the...
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Audit Manager
4 days ago
Fort Belvoir, United States Lynch Consultants Full timeWhat We Are Looking For: We are seeking an experienced manager with 7-10 years experience in financial statement audit, internal controls/OMB A-123, or audit sustainment and remediation services for a US Department of Defense (DoD) Agency. Must have experience leading a team and possess excellent analytical skills, technical leadership ability, and...
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Audit Manager with Security Clearance
1 week ago
Fort Belvoir, United States Lynch Consultants LLC Full timeWhat We Are Looking For: We are seeking an experienced manager with 7-10 years experience in financial statement audit, internal controls/OMB A-123, or audit sustainment and remediation services for a US Department of Defense (DoD) Agency. Must have experience leading a team and possess excellent analytical skills, technical leadership ability, and...
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DoD FIAR IT Manager
1 day ago
Fort Belvoir, United States MDC Global Solutions LLC Full timeJob DescriptionJob DescriptionDoD FIAR IT ManagerCome join the MDC Team where we thrive on data to solve high-impact business problems!About the Role:The candidate will work as the FIAR (Financial Improvement and Audit Remediation) IT Manager and will assist DLA (Defense Logistics Agency) by providing support in the areas of Enterprise Risk Management, IT...
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Help Desk
12 hours ago
Fort Belvoir, United States Quadrant Full timeHelp Desk - Tier II Fort Belvoir, VAMUST: Secret clearance required Experienced Tier II Help Desk/ Desktop Support Admin required 3+ years of experiencing in desk side support, help desk or IT Support roles 1+ years of experience using the Remedy Ticketing system (ARS) or similar Must have excellent communication skills (oral and writing). Experience...
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Senior Systems Administrator
1 week ago
Fort Belvoir, United States American Systems Corporation Full timeWe are looking for a Senior Systems Administrator who can manage and guide a technical team to achieve a customer target for system availability of 99%. **This is a pipeline requisition designed to collect resumes for potential upcoming work at AMERICAN SYSTEMS and does not represent a current opening.Qualified candidates will be contacted when an opening...