System Support Specialist

2 weeks ago


Trussville, United States H2 Recruits Full time

H2 Recruits' wholesaler partner in Birmingham, AL is seeking a System Support Specialist to provide technical support to end-users on a variety of PC, Server, Network, and application issues as well as assist the IT Team with various projects and issues as they arise.

RESPONSIBILITIES

  • Assist end-users with a variety of PC, Server, Network, and Application issues.
  • Diagnose and troubleshoot technical issues, including account setup and network configurations.
  • Ensures that all IT related problems are documented, tracked, and monitored to ensure timely and effective resolution.
  • Responds to telephone calls, help-desk tickets, and emails regarding requests for technical support.
  • Prioritize and manage all open IT tickets based on the severity of the issue.
  • Process all new hire equipment and ensure that they have access to necessary systems on the first day of employment.
  • Communicate IT policies and procedures to new hires by leading an IT overview presentation.
  • Properly escalate unresolved issues to the appropriate person (e.g. system admin, software developer, etc.)
  • Report any major systems errors or shutdowns to management immediately.
  • Assist the IT Team with the communication and processing of system maintenance.
  • Participate in the IT Department's after-hours support rotation.
  • Complete other projects and tasks as assigned by management
QUALIFICATIONS
  • Bachelor's degree in Information Technology, Computer Science, or a related field or 2 years of experience in IT.
  • Knowledge of commonly used concepts, practices, and procedures within the field of Information Technology.
    • Extensive technical knowledge of most of the following technologies.Windows Servers 2003-2020, Linux, Databases: MS SQL and/or Oracle, networking configuration: switch and router configuration, WebLogic or WebSphere, backup tools and methodologies, antivirus tools, Hypervisors, Terminal Services/Citirx, Office 365, Active Directory configuration and management, SharePoint, Maas360, VOIP Phone system.
    • Directory configuration and management, SharePoint, Maas360, VOIP Phone system.
  • Ability to troubleshoot technical problems via phone, video chat, or in person.
  • Extensive knowledge of Microsoft Office 365, Windows, Excel, Outlook, and other business applications.
  • Knowledge of enterprise system hardware (routers, switches, firewalls, etc.)
  • Ability to occasionally lift 15-20 pounds as well as bend stoop and climb when setting up or performing maintenance on IT equipment.
COMPETENCIES
  • Ability to work independently as well as with a team.
  • Ability to work in a fast-paced environment, performing multiple duties/tasks within defined deadlines.
  • Proven experience identifying problems of varying complexities and finding effective solutions with few guidelines.
  • Responsive to the needs of customers internal and external.
  • Sense of urgency and commitment with strong follow up skills.
  • Proven precision and attention to detail with a high level of accuracy.
  • Demonstrate a professional and positive attitude in all internal and external customer interactions.
  • Excellent interpersonal skills, written and verbal communication, and listening skills.
  • Self-driven and motivated individual with excellent planning and organizational skills.
  • Display proficiency with Microsoft Office Word, Outlook, PowerPoint, etc.


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