Billing Agent

4 weeks ago

Glen Burnie, United States MetaCoastal LLC Full time

Job Type

Full-time

Description

Position Summary: This position is responsible for driving sales, and a flawless guest experience for Travel Advantage Network (TAN). Its primary function is to drive revenue and customer experience targets via inbound and outbound calls. This is a collections and customer service position that requires the ability to build customer loyalty while meeting and/or exceeding strict sales targets each month

Position Goals and Responsibilities:

  • Ability to make a strong 1st impression by building rapport over the phone with each client
  • Strong ability to persuade clients through benefit-based selling to drive revenue targets
  • Meet and/or exceed monthly revenue targets
  • Assist clients via inbound/outbound calls daily with collecting maintenance fees in addition to payment arrangements
  • Accuracy is imperative along with multi-tasking while speaking with clients
  • Ability to learn and retain detailed portfolio of properties and operate a complex data base
  • Remain current on all properties in the TAN portfolio, and promotions currently being offered
  • Resell the value of the program to educate guests about all facets of their membership and the benefits
  • Conduct "comfort" calls to address client concerns and increase client satisfaction and to reduce retention
  • Prepare and maintain accurate up-to-date client records, detailing all account activity through web-based program
Requirements

Secondary Goals and Responsibilities:
  • Provide resolution to client inquiries contained in the Vacation Service/Web Feedback mailbox
  • Assist clients with booking travel and/or existing reservations via web chat
  • Assist clients via inbound/outbound calls daily to aid with booking travel or pending reservation
Education/Experience
  • 1-2 years of experience in a Sales or Collections environment responsible for achieving a revenue target
  • Call Center experience preferred
Computer Skills:
  • Microsoft Word
  • Data Entry


While performing the duties of this job, the employee is regularly required to sit, stand, walk, and talk; primarily on the phone/ at a desk for long periods of time, with or without reasonable accommodation.

MetaCoastal, LLC is an equal opportunity employer.

  • Customer Service Representative

    3 days ago

    Glen Burnie, United States Dave White - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Glen Burnie, MD is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Dave White - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home...

  • Billing Agent

    2 months ago

    Glen Burnie, United States MetaCoastal LLC Full time

    Job DescriptionJob DescriptionDescription:Position Summary: This position is responsible for driving sales, and a flawless guest experience for Travel Advantage Network (TAN). Its primary function is to drive revenue and customer experience targets via inbound and outbound calls. This is a collections and customer service position that requires the ability...

  • Receptionist - State Farm Agent Team Member

    3 days ago

    Glen Rose, United States JULIA PLASTER - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesProvide prompt,...

  • Receptionist - State Farm Agent Team Member

    5 days ago

    Glen Rose, United States JULIA PLASTER - State Farm Agent Full time

    Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesProvide prompt, accurate, and friendly customer...

  • Marketing Coordinator

    3 days ago

    Glen Ellyn, United States Dick Valentine - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Glen Ellyn, IL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Dick Valentine - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto,...

  • Office Representative

    3 days ago

    Glen Mills, United States Matt Mangold - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Glen Mills, PA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Matt Mangold - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home...

  • Account Representative

    3 days ago

    Glen Ellyn, United States Dick Valentine - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.ResponsibilitiesEstablish customer relationships and follow up with customers, as needed.Provide prompt, accurate, and friendly customer service. Service can include...

  • Account Associate

    3 days ago

    Glen Allen, United States Reggie Dickerson - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Glen Allen, VA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Reggie Dickerson - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto,...

  • Insurance Account Representative

    3 days ago

    Glen Ellyn, United States Dick Valentine - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Customer Service Representative

    3 days ago

    Glen Rose, United States JULIA PLASTER - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Insurance Staff Position

    4 days ago

    Glen Ellyn, United States Dick Valentine - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Staff Position - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If...

  • Insurance Account Position

    3 days ago

    Glen Rose, United States JULIA PLASTER - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewDo you have aspirations to run your own business? If so, you may want to consider working in the office of JULIA PLASTER - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships...

  • Insurance Account Representative

    3 days ago

    Glen Mills, United States Saul Asian-Sales - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Opportunity for advancementPaid time offTraining & development Position OverviewState Farm Insurance Agent located in Glen Mills, PA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Saul Asian-Sales - State Farm Agent, you will build and develop customer...

  • Account Manager

    4 days ago

    Ruther Glen, United States Matt Brandt - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Matt Brandt - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Account Manager - State Farm Agent Team Member with our agency, your attention to detail, dedication to client relations, and...

  • Account Manager

    3 days ago

    Glen Allen, United States Reggie Dickerson - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performancePaid time offROLE DESCRIPTION:Reggie Dickerson - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Account Manager - State Farm Agent Team Member with our agency, your attention to...

  • Insurance Account Representative

    3 days ago

    Glen Mills, United States Saul Asian-Sales - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Opportunity for advancementPaid time offTraining & development Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm...

  • Insurance and Financial Services Position

    4 days ago

    Glen Rose, United States JULIA PLASTER - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewDo you have aspirations to run your own business? If so, you may want to consider working in the office of JULIA PLASTER - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships...

  • Insurance Staff Position

    3 days ago

    Glen Mills, United States Saul Asian-Sales - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Opportunity for advancementPaid time offTraining & development Position OverviewState Farm Insurance Agent located in Glen Mills, PA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Saul Asian-Sales - State Farm Agent, you will build and develop customer...

  • Insurance Account Representative

    4 days ago

    Glen Mills, United States Saul Asian-Sales - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Opportunity for advancementPaid time offTraining & development Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm...

  • Insurance Staff Position

    3 days ago

    Glen Mills, United States Saul Asian-Sales - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Opportunity for advancementPaid time offTraining & development Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Staff Position - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow...