Desktop Support Lead
3 weeks ago
Location: Santa Clara, CA (Onsite)
Duration: Fulltime
Job Description
Must Have: Must have Lead a team of at least 5 people
Keywords: SERVICENOW, SCCM, ITIL, ITSM, EUC, IMAGING, PACKAGING, WINDOWS
Experience Required:
- 10+ years of experience with End User Computing and Infrastructure technical skills especially in the areas of Desktop, VDI, Remote Access, Windows OS Image Management, End-point Security, Application Packaging, Group Policy, Security patching, Firmware and Device Drivers upgrades etc.
- 7+ years of experience on VDI and DaaS (Citrix, Microsoft) solution implementation, OS Imaging for VDI environment, cloud desktop, user profile and thin client engineering.
- 7+ Strong experience in design, architecture and management using SCCM or MECM and Intune in Windows 10 Deployment: In-place upgrade, OS refresh and replace.
- Understanding of Azure cloud platform especially with Microsoft 365, Cloud management software products like Terraform or Nerdio, Azure Image Library, Azure Active Directory concepts, Network protocols/services and Network Infrastructure.
- Experience as solution lead managing projects, solution roadmap, POC and leading initiatives with minimal direction throughout the project lifecycle.
- Experience with Windows Autopilot as a modern OS deployment solution with strong understanding of the mechanics and processes for developing end to end provisioning processes through MS Intune including images, software deployment, and patching.
- Exposure in co-management (Intune + MECM) as part of modern device management transformation.
- Exposure in PowerShell, VBScript, WMI scripting and automation
- Experience with Microsoft Graph, Azure Alerts and Monitoring, Endpoint Analytics.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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