Applications Engineer
3 weeks ago
MAIN DUTIES AND RESPONSIBILITIES
- Provides technical training and consulting to customers
- Obtains and maintains certifications on SOLIDWORKS applications as directed by manager
- Provides recommendations for the best solutions to meet GSC’s customer needs
- Specializes in understanding the different 3DExperience roles and apps
- Provides technical support in person or virtually
- Works with the Marketing and Business Development teams to support pre and post-sales efforts
- Matches customer needs to specific GSC represented technology, supporting the technical side of the sales process
- Develops custom GSC collateral and curriculum for use in pre or post sales capacity
- Partners with Marketing to create and maintain buyers’ journeys, nurture campaigns, and see-think-do material
- Coordinates and executes the installation of the software if needed
- Delivers Webinars and Power Hours
- Works with the Application Engineering team to determine project assignments, report project status, and collaborate on problem solving
- Attends yearly update training and What’s New sessions to ensure technical knowledge is kept current
- Attends company events and technical user group meetings that may include travel and evenings hours
SCHEDULE:
- Day shift
- Monday to Friday
- Prior technical support experience in a software related field
- Understanding of engineering processes and terms
- Experience providing technical training to adult learners preferred
- Mechanical design experience desired
- Outstanding presentation skills
- Customer focused approach
- Basic understanding of computer networking and hardware
- Skilled at problem solving, basic project management, basic negotiation, and effective written/oral communication
- Able to travel locally and in the region, some overnight travel may be involved
- 4-year degree in Mechanical Engineering or a related engineering field required or equivalent work experience
- 2+ years of professional SOLIDWORKS experience highly preferred
GSC is an Equal Opportunity Employer
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