Applications Engineer

3 weeks ago


Germantown, United States GSC Full time
Our mission is to serve our customers and experience the fulfilment of fueling their success.At GSC, we are passionate about people. We like to inspire and educate companies on how to leverage 3D engineering technologies to advance manufacturing, drive innovation, and fuel new product development. We get excited about problem solving and providing solutions that will enhance our customers’ design process. We partner with our customers and are a true extension of their team. 

MAIN DUTIES AND RESPONSIBILITIES

  • Provides technical training and consulting to customers
  • Obtains and maintains certifications on SOLIDWORKS applications as directed by manager
  • Provides recommendations for the best solutions to meet GSC’s customer needs
  • Specializes in understanding the different 3DExperience roles and apps
  • Provides technical support in person or virtually
  • Works with the Marketing and Business Development teams to support pre and post-sales efforts
  • Matches customer needs to specific GSC represented technology, supporting the technical side of the sales process
  • Develops custom GSC collateral and curriculum for use in pre or post sales capacity
  • Partners with Marketing to create and maintain buyers’ journeys, nurture campaigns, and see-think-do material
  • Coordinates and executes the installation of the software if needed
  • Delivers Webinars and Power Hours
  • Works with the Application Engineering team to determine project assignments, report project status, and collaborate on problem solving
  • Attends yearly update training and What’s New sessions to ensure technical knowledge is kept current
  • Attends company events and technical user group meetings that may include travel and evenings hours

SCHEDULE:

  • Day shift
  • Monday to Friday
DESIRED SKILLS & ABILITIES
  • Prior technical support experience in a software related field
  • Understanding of engineering processes and terms
  • Experience providing technical training to adult learners preferred
  • Mechanical design experience desired
  • Outstanding presentation skills
  • Customer focused approach
  • Basic understanding of computer networking and hardware
  • Skilled at problem solving, basic project management, basic negotiation, and effective written/oral communication
  • Able to travel locally and in the region, some overnight travel may be involved
QUALIFICATIONS
  • 4-year degree in Mechanical Engineering or a related engineering field required or equivalent work experience
  • 2+ years of professional SOLIDWORKS experience highly preferred

GSC is an Equal Opportunity Employer


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