Detailer

2 weeks ago

Salisbury, United States Cloninger Automotive Group Full time

A Cloninger automotive dealership detail manager is responsible for overseeing the day-to-day operations of the detail department, ensuring that all vehicles are clean, well-maintained, and presentable for customers. They manage the detailing team, maintain quality control, and coordinate with other departments within the dealership.

The roles and responsibilities of a detail manager include:

Staff Management

  • Hire, train, and supervise detail department employees, providing guidance and support as needed.
  • Create and manage employee schedules, ensuring appropriate staffing levels are maintained.
  • Conduct regular performance evaluations and provide feedback to employees to help them grow and improve.
Quality Control
  • Develop and implement detailing standards, processes, and procedures to ensure consistent and high-quality results.
  • Regularly inspect vehicles to ensure that they meet dealership and customer expectations.
  • Address customer complaints and concerns regarding vehicle cleanliness and appearance, working to resolve issues in a timely and satisfactory manner.
Inventory Management
  • Oversee the purchasing and management of cleaning supplies, equipment, and materials.
  • Monitor inventory levels and reorder supplies as necessary to ensure the detail department is well-stocked and prepared for daily operations.
  • Maintain and repair detailing equipment as needed, coordinating with vendors or technicians as necessary.
Workflow and Operations Management
  • Oversee the daily operations of the detail department, ensuring that vehicles are cleaned and prepared efficiently and effectively.
  • Coordinate with sales and service departments to ensure vehicles are detailed and ready for delivery or display.
  • Manage workflow and prioritize tasks to ensure that all vehicles are cleaned in a timely manner.
Budgeting and Financial Management
  • Develop and manage the detail department budget, ensuring that expenses are controlled and revenue targets are met.
  • Monitor and analyze department performance, identifying opportunities for improvement and implementing changes as necessary.
Customer Service
  • foster a customer-centric culture within the detail department, ensuring that all employees are committed to providing exceptional service.
  • Work with the sales and service departments to address any customer concerns or issues related to vehicle appearance and cleanliness.
Compliance and Safety
  • Ensure that the detail department complies with all relevant safety regulations and guidelines, including the proper handling and disposal of hazardous materials.
  • Provide training and resources to employees to ensure they are aware of and adhere to safety protocols and procedures.

The roles and responsibilities of a Cloninger automotive dealership detail manager primary focus remains on overseeing the detail department's operations and ensuring that all vehicles are clean, well-maintained, and presentable for customers.

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