Program Support Specialist

3 weeks ago


Port Arthur, United States MMC Group Full time

Details:

JOB SUMMARY: The Program Support Specialist is a temporary position that supports the mission of client by providing operational support to the workforce center staff and provides technical support for workforce customers.

ESSENTIAL FUNCTIONS:

  • Reviews and examines compliance reports to ensure alignment with program requirements. * Monitors contacts and communications with customers. Coordinates required participation hours for customers and files documentation in the customer's original case file.
  • Participates in customer hearings and submits relevant documentation to appropriate parties. * Seeks out new ways to improve workforce services to meet labor market needs.
  • Performs other related duties as assigned.
Job Requirements

Details:

REQUIRED SKILLS/ABILITIES:
  • Knowledge of workforce development.
  • Knowledge of word processing, spreadsheet, technology, and computer skills.
  • Exceptional customer service and interpersonal skills.
  • Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
  • Excellent verbal and written communication skills, to include documentation.
  • Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
  • Ability to develop strategies and solutions.
EDUCATION AND EXPERIENCE:
  • High School Diploma or GED required.
  • Valid driver's license and proof of insurance with safe driving record.
  • One year of relevant experience preferred.
  • Bilingual in English and Spanish strongly preferred.


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