Program Support Specialist
3 weeks ago
Details:
JOB SUMMARY: The Program Support Specialist is a temporary position that supports the mission of client by providing operational support to the workforce center staff and provides technical support for workforce customers.
ESSENTIAL FUNCTIONS:
- Reviews and examines compliance reports to ensure alignment with program requirements. * Monitors contacts and communications with customers. Coordinates required participation hours for customers and files documentation in the customer's original case file.
- Participates in customer hearings and submits relevant documentation to appropriate parties. * Seeks out new ways to improve workforce services to meet labor market needs.
- Performs other related duties as assigned.
Details:
REQUIRED SKILLS/ABILITIES:
- Knowledge of workforce development.
- Knowledge of word processing, spreadsheet, technology, and computer skills.
- Exceptional customer service and interpersonal skills.
- Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
- Excellent verbal and written communication skills, to include documentation.
- Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
- Ability to develop strategies and solutions.
- High School Diploma or GED required.
- Valid driver's license and proof of insurance with safe driving record.
- One year of relevant experience preferred.
- Bilingual in English and Spanish strongly preferred.
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