IT Technical Support Analyst

1 month ago

Piedmont, United States Magna Services Full time

IT Technical Support Analyst (3rd Shift)

Job Number: 65688

Group: Magna Exteriors

Division: Decostar South Carolina

Job Type: Permanent/Regular

Location:

Piedmont, SOUTH CAROLINA, US, 29673

Work Style: On-Site

About us

We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people.

Forward. For all.

Group Summary

The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.

Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.

About the Role

This IT Tech Support Analyst position is located in Piedmont, SC. This position reports to the IT Technical Support Supervisor and is responsible for the general and specific job duties as described below:

Your Responsibilities

• To exhibit an objective, fair and professional attitude that exemplifies the principles outlined in The Magna Employee’s Charter to maintain a positive and productive workplace.

• To exhibit teamwork skills and actively participate in team activities in a positive working environment.

• To demonstrate problem solving skills in a work environment that is striving for continuous improvement.

• To follow Decostar policies and display conduct expected of Decostar employees as described in the employee handbook.

• To follow safety rules of Decostar and work in a manner that is conducive to maintaining a safe and healthful workplace.

• To report all accidents immediately.

Who we are looking for

• Support mission critical Just in Sequence/Time (JIS/JIT) Manufacturing Execution Systems (MES).

• Ensure LAN/WAN capabilities are maximized through effective network administration, high levels of systems security and a timely, reliable, accurate systems recovery program.

• Develop, test and maintain system recovery procedures and disaster recovery plans.

• Develop, test and maintain documented systems procedures/work instructions – train end users.

• Support the maintenance and trouble-shooting requirements of information systems.

• Support communication and integration between ASRS, Assembly machines, and other equipment and Solidat including monitoring pick interfaces, cycle signals, etc.

• Help determine reasons for equipment failures and advise on corrective and preventive actions to eliminate future safety, quality or downtime issues.

• Support Communication devices including cell phones and phone system.

• Maintain and support front office systems including: Solidat, AutoCAD, Office 365, etc.

• Participate in internal audits (SOX,TS,ISO).

• Performs such other reasonable duties as may be assigned from time to time.

Your preferred qualifications

• Bachelor’s Degree in Computer Science, MIS, CIS, or related study or equivalent experience.

• High School diploma and 3 years IT related experience may be substituted in lieu of degree. Work experience combined with current schooling towards degree will be considered.

• Minimum of 3 years’ experience in Information Systems with a strong manufacturing background, preferably in the Tier 1 OEM automotive parts industry.

• Strong background in Microsoft Systems Administration (AD, DHCP, DNS, Server, Group Policy Management, etc.)

• Understanding of VMWare cluster environments and maintenance (ESXi).

• Must have a working knowledge of relational database applications.

• Hand-held devices; bar code scanners, RF tag-readers, card readers.

• Must have the ability to solve problems quickly and automate processes.

• Must have basic administrative knowledge of the Windows and Linux servers.

• Must prepare process flow diagrams.

• Experience with Microsoft office applications (Word, Excel, Power point)

• Ability to communicate effectively and work both independently and well with others.

• Ability to work off hour shifts & weekends

• Not required but a plus - Programming SQL stored procedures, functions and triggers a plus OR Intermediate programming (C#, VB, ASP.NET, java, etc)

What we offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Site Benefits

Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.

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