Contact Center Agent
3 weeks ago
We are seeking a talented Contact Center Agent I, who under the direct supervision of the Contact Center Supervisor, the Contact Center Agent I is responsible for applying knowledge of PSCU/Co-op's organization and products to provide courteous and efficient service to Credit Union employees and or Credit Union members. In addition, the Contact Center Agent I will be accountable for meeting performance targets and necessary requirements for agent advancement via career path.
- Hours 12:30-9pm, weekend 10:30-7pm
WHAT YOU CAN LOOK FORWARD TO:
- Takes incoming calls from members. Navigates tools and resources to properly address member inquiries.
- Maintains high level of service with members and meets performance targets.
- Maintains composure and demonstrate a calm, professional position while adapting to difficult situations.
- Develops and maintains productive working relationships with team members.
- Promotes and maintains a positive, professional image of PSCU/Co-op's Call Centers.
- Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.
- Strong customer service skills.
- Clear verbal communication, written communication, and reading comprehension in English.
- Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills.
- Application of good judgment and decision making.
- Ability to work efficiently both independently and as part of a team.
- While performing duties of this job, employee is regularly required to do the following: read, write, simple arithmetic, draw conclusions from written or computer-generated materials, analyze data or report information 5-8 hours per shift.
- High school diploma or equivalent.
- Some post high school education desirable.
THE PERKS
- Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
- Great Work/Life Benefits - Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 12 Paid Holidays.
- Health benefits - medical, dental, & vision plus wellness programs and gym reimbursements.
- 401K with generous company match.
- Tuition reimbursement.
- Engagement Resource Groups - Women in Tech, Pride Alliance, Black Financial Technology Professionals, Veterans, and more to come.
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