Patient Account Representative
4 weeks ago
ESSENTIAL FUNCTIONS:
•Responsible for auditing the admission packets and for the verification of benefits along with all patient demographic information in the patient accounting system.
•Financial counseling of patients and/or guarantors and collecting any out of pocket (deductibles, copays, exhausted days, etc). Provide information to the patient and/or guarantors regarding their benefits and financial obligations.
•Complete financial disclosure paperwork for patients that request assistance including verifying income and expenses.
•Complete adjustment forms for any charity or administrative adjustments for approval.
•Complete promissory notes for patients that request payment arrangements.
•Update daily the upfront collection log, charity log, and admin adjustment log. Review with BOD on a weekly basis.
•Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.
•Call and status outstanding claims with third party payors.
•Review claims issues and make corrections as needed and rebill.
•Utilize claims clearing house to review and correct claims. Resubmit electronically when available.
•Review explanation of benefits to ascertain that claim processed and paid correctly.
•Complete adjustment forms if any adjustments need to be made to an account and attach all supporting documentation.
•Manage daily productivity via patient accounting system and productivity reports. Needs to maintain an average of 30-40 accounts worked per day minimum.
•Prorate patient accounts and monitor that balance due is in the correct financial class.
•Report an overview of the week to the BOD and participate in AR meetings.
•Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.
•Assist financial counselors as needed.
•Alert Financial Counselors and Business Office Director of all benefit eligibility matters that suggest or challenge reimbursement.
OTHER FUNCTIONS:
•Perform other functions and tasks as assigned.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
•High school diploma or equivalent required.
•Three or more years' experience in related field required.
•Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.
•Three or more years' prior admissions and or collections experience in a hospital setting required.
•Psychiatric experience preferred.
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