Group Air Planner

Found in: Lensa US P 2 C2 - 2 weeks ago


Chicago, United States CareerBuilder Full time

The Group Air Planner is responsible for working directly with our Manager of Air, Account Executives and Program Managers. This is a skilled position with a team of highly experienced incentive travel planners. This position will be fast -paced and a great opportunity for a unique exposure to the incentive travel and hospitality industry. You are expected to be an excellent multi-tasker with good organizational skills and outstanding customer service.
Department:

Travel Department
Reports To:

Manager of Air Planning And Purchasing
Responsibilities Include:

Program managing for assigned files from time of transition through to post-trip meeting
Booking Airline reservations for programs assigned, utilizing Sabre GDS system
Delivering outstanding customer service over the telephone and via email
Issue tickets according to airline contracts and IATA rules and within established time frames. Update ARC payment data in Triptrak for accountings financials
Tracking all your financial expenses for all tickets purchased, including all charges done by companys credit card usage
Monitor all flights as assigned, and work with airlines and TDs to resolve misconnect and cancellations by providing protection on alternate flights, and resolve problems as, or even before they occur. Keep TDs up-to-date status of all flights and passengers
Adhere to all deadlines and turnaround times
Attend regular meetings, and complete reports with all pertinent air details including cost per person air average
Work independently and report to Air department manager on weekly basis regarding your work program process
Protect the confidential information of both LANDMARK and the client
Enter all data pertaining to a programs airline travel in to Triptrak (Landmarks proprietary software) to effectively create various reports
Interact with Operations to ensure all air information is updated and accurate. Reconcile passenger names and all flight data before ticketing
Assumes and performs other duties and responsibilities not specifically outlined herein, as requested

Job Skills Required:

Minimum of 2 years SABRE GDS experience working within the travel industry
Understanding of and ability to do all ticketing, exchange, void, and refund transactions
Understanding of different types of airline contracts and fares
Ability to forecast group airfares for future group quotes based on research and experience
Ability to handle multiple tasks and programs simultaneously
Strong and professional detail-oriented with excellent verbal, written, and organizational skills
Positive attitude
Proficient in Microsoft Word, Access, Outlook and Excel
Strong organizational and interpersonal skills
Strong critical thinking ability
Problem solving skills
Must be able to take direction and work well with others

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