Help Desk Technician

Position Type:
Technology

Date Posted:
4/22/2024

Location:
Central Office-Board of Education

District:
Trotwood-Madison City Schools - website
Salary Schedule: Schedule L:
Column V

Work Calendar: 260 days

Daily Work Hours: 8 hours

Status: Full-Time, Classified, SERS

FLSA Status: Non-Exempt

Supervisor: Technology Coordinator

Job Objective:
Provides technical expertise and manual skill in the installation, servicing, configuring, and repair of the district's technology equipment. Manages all staff and student technology repair needs and troubleshoots to resolve technology related issues. Keeps the technology Coordinator informed about emerging issues.

Minimum Qualifications:
Strong technical skills as evidenced by an associate degree and/or equivalent combination of computer training/work experience. Bachelor's degree preferred.
Documentation of a clear criminal record.
Strong interpersonal skills and written/verbal communication.
Ability to meet deadlines and multi-task.
Must maintain a valid Driver's License and ability to travel to various buildings. Must be insurable.
Available to work irregular hours and/or a non-traditional schedule.
Knowledge of the curriculum process and software applications appropriate for diverse instructional settings and user abilities.
A+ or Net + certification is preferred. PowerShell scripting experience preferred.
Highly organized and detail oriented.
Ability to train adult learners with a wide range of interest and skill levels.
Commitment to keeping current with technological advances.

Responsibilities and Essential Functions of the Position:

• Preserves the district's technology equipment. Implements rules and procedures that promote the proper use and care of equipment. Works with building staff to address equipment security.
• Maintain network security to protect against viruses, hackers, and other damages.
• Upholds board policies, follows administrative procedures and complies with the Employee Code of Conduct. Upholds computer technology acceptable use policies.
• Promotes a favorable image of the school district.
• Receives, inspects, and tests equipment and software. Notifies staff about new acquisitions. Works with maintenance staff on construction/installation activities. Prepares support documentation (e.g., date installed, location, upgrades, etc.).
• Installs network wiring and connections under the direction of a Network Administrator.
• Sets up and maintains file servers for local networks under the direction of a Network Administrator.
• Performs preventive maintenance and routine cleaning of equipment. Repairs equipment. Keeps work areas orderly. Maintains repair records.
• Keeps the Network Administrators informed about work progress. Avoids disrupting building activities except during emergencies.
• Works with the Network Administrators to schedule repairs by outside vendors. Ensures that equipment is safe to use and available when needed.
• Requests permission and follows board-approved procedures for the disposal of fixed assets.
• Manages the district's help desk tickets. Addresses equipment/performance problems (e.g., trouble shoots technology equipment/software, cable connections, re-sets switches, etc.).
• Provides technical support to help students and staff use computers, software programs, printers, effectively. Prepares training materials and instruction sheets.
• Establishes and manages user accounts. Disables accounts and associated files as directed.
• Prepares and submits reports, records, and inventories as directed.
• Works with teachers to explore adaptations that will enhance classroom activities.
• Participates in competitive bid specifications as directed.
• Arranges software demonstrations. Notifies staff about new acquisitions. Provide individual and small group opportunities for training and problem solving.
• Works with supervisors to help staff improve proficiency with technology resources. Helps plan and present in-service programs.
• Ensures technology needs are met for all professional development, meetings, etc.
• Works assigned board meetings or training after hours to assist with technology needs.
• Respects personal privacy. Maintains the confidentiality of privileged information.
• Maintains high standards and upholds the student conduct code.
• Reports student discipline problems, vandalism, and other related concerns.
• Takes precautions to ensure staff and student safety. Reports unauthorized persons or suspicious circumstances immediately.
• Reports evidence of suspected child abuse as required by law.
• Participates in staff meetings and professional growth opportunities as directed.
• Accepts personal responsibility for decisions and conduct.
• Wears appropriate work attire and maintains a professional appearance.
• Strives to develop rapport and serve as a positive role model for others.
• Performs other specific job-related duties as directed.

Ability Requirements:
Demonstrates professionalism and maintains a positive work attitude.
Works cooperatively to support a successful team effort.
Effectively uses verbal, nonverbal, writing, and listening skills.
Verifies and correctly enters data. Completes detailed paperwork accurately and timely.
Interprets and applies technical information.
Reacts productively to interruptions and changing conditions.
Averts problem situations and intervenes to resolve conflicts.
Climbs and works from a ladder or platform that requires balancing skills.
Works in confined spaces that may limit physical movement.
Maintains an acceptable attendance record and is punctual.
Travels to meetings and work assignments.
Actively pursues and participates in professional growth and development.

Working Conditions:
Potential for exposure to bloodborne pathogens and communicable diseases.
Potential for interaction with disruptive and/or unruly individuals.
Exposure to adverse weather conditions and seasonal temperature extremes.
Duties may require operating and/or riding in a vehicle.
Duties may require prolonged use of a computer keyboard and monitor.
Duties may require lifting, carrying, or moving work-related supplies/equipment.
Duties may require standing, reaching, bending, crouching, and/or kneeling.
Duties may require detailed paperwork.
Duties may require operating power tools and exposure to electrical hazards
Duties may require exposure to cleaning solvents, air borne particulates, and odors.
Duties may require wearing protective clothing and using safety equipment.
Duties may require working under time constraints to meet deadlines.
Duties may require working during the evening and/or weekend.

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