Platform Technical Support Advisor

4 weeks ago

Atlanta, United States Liberis Full time
Job Title: Platform Technical Support Advisor

Reporting to: Engineering Director

Location: Atlanta, Georgia, United States

Who we are and why we exist

At Liberis - merchants matter most We've been on a mission to provide small and medium businesses (SMEs) with accessible and responsive finance since 2007. SMEs account for most businesses worldwide and are critical contributors to job creation and global economic development. They represent about 90% of businesses and more than 50% of employment worldwide. Despite this, more than three quarters (77%) of SME businesses last year were unable to secure the traditional bank financing they desperately needed to grow and thrive. This has created a $5 trillion funding gap for SMEs globally.

That's where Liberis steps in To best help small businesses, Liberis has built the leading global embedded finance platform. Through this, Liberis provides partners with the technology and financial solutions necessary to offer personalised and accessible funding to their small business customers.

To date with ~20 global strategic partners and direct reach to more than 1 million small businesses, Liberis has provided $1 bn of funding in over 50,000 transactions, enabling more than 100,000 jobs to be created and saved. We are making a genuine difference to your local pub, hairdresser and online retailer

We are in a very exciting period of growth, in the UK and internationally, with teams based in London, Nottingham, Stockholm, Atlanta, Munich and remotely. We are looking for talented and ambitious individuals to help us reshape business finance. How we work is as important to us as what we do - exemplified by our behaviours:

#1 Merchants matter most - our success is tied to our merchants' success

#2 Act like time is running out - the fastest company in a growing market will win

#3 Own every outcome - the hardest problems we face are yet to be solved

#4 Communicate directly - we don't have time to beat around the bush

#5 Prove it - every feature we build, decision we make and action we take, matters

#6 Empathy always - Liberis wins when every employee thrives

If our mission and behaviours resonate - get in touch

Who are you? (The role)

This position is suitable for somebody who is early or new to their career in tech, or who is looking to switch careers into a scaleup tech company.

You are an exceptionally organized and driven person. You never just sit still when something seems blocked, and you make sure your tasks are always completed to a very high standard.

Even though you aren't a programmer, you are someone who can really get into the details of how a software system works for its end users, and help others understand too. You are probably a power-user of some of the software systems you use in your current job or your day-to-day life. People probably come to you when they can't figure out how to make a software system work the way they want to

You are a strong logical thinker and a problem solver, which means that when something goes wrong you will be able to get it to the right team of Engineers, and help them understand exactly what is going on.

You will be talking directly to important clients, as well as internal stakeholders, so your written and verbal communications are clear, logical, professional, and empathetic.

Responsibilities

As a Platform Technical Support Advisor you will solve problems on behalf of our employees and our clients. When you need something changed in our system, you will be backed up by our engineering teams in our London HQ, but you will need to make sure that the right people are on the problem, and that everyone understands the impacts and necessary tasks to solve that problem.

You will handle incoming requests from inside and outside the company; clarify important details and collect evidence; set very clear expectations about what requesters can expect next; escalate issues to the right internal contacts; and make sure absolutely nothing falls through the cracks and gets ignored.

This opportunity will allow you to develop your problem solving, research, and communication skills, and will give you exposure to a high paced, fast growth tech scaleup environment. We will support the individual in this role to gain training and technical qualifications relevant to this role and to their future career in tech.

This role will be based 3 days per week in our office in Atlanta, GA. The remaining two days can be spent working remotely or in the office. There may be occasional need for travel to our international locations for special projects.

We think you'll need
  • An exceptional level of organization in everything you do.
  • A relentless drive to get things done. You don't leave things unfinished, and you don't let things stay blocked.
  • While you don't need to know how computer systems are designed and built, you should be able to show that you are great at becoming a power-user of some of the software you use in your previous role or day to day life. You can usually figure out why it isn't working, suggest some workarounds, and help others understand it too.
  • The ability (passport + availability) to spend 1-2 weeks in London, UK as part of your onboarding.
  • No formal qualifications are necessary to apply. We want to hear what makes you right for the role, regardless of if that is your educational record, previous work or volunteering experience, attitude, or life experiences.


What happens next?

Think this sounds like the right next move for you? Or if you're not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis

#LI-CG1

  • ServiceNow Technical Advisor

    2 weeks ago

    Atlanta, United States Delta Air Lines, Inc. Full time

    Responsible for technical leadership across the ServiceNow Platform which may include: - Application Architecture - Technical Infrastructure - Development Practices - Discovery and Service Mapping Practices - Decision Support - Testing Practices - Pr Technical, Technical Architect, Advisor, Support, Development, IT, Airline

  • Advisor, Technical Advisor

    1 week ago

    Atlanta, United States The Coca-Cola Company Full time

    Our vision is to craft the brands and choice of drinks that people love, to refresh them in body & spirit. Our customers are important to us, and we want to help create value no matter if they are big corporate or small local businesses. The Advisor, Technical Advisor position maximizes the value that myCoketech creates with Coca-Cola customers and field...

  • ServiceNow Technical Advisor

    1 week ago

    Atlanta, United States Delta Air Lines Full time

    ServiceNow Technical Advisor United States, Georgia, Atlanta Information Technology 14-May-2024 Ref #: 24829 LinkedIn Tag: LI-CM3 How you'll help us Keep Climbing (overview & key responsibilities) Responsible for technical leadership across the ServiceNow Platform which may include: • Application Architecture • Technical Infrastructure •...

  • ServiceNow Technical Advisor

    7 days ago

    Atlanta, United States Delta Air Lines, Inc. Full time

    How you'll help us Keep Climbing (overview & key responsibilities) Responsible for technical leadership across the ServiceNow Platform which may include: * Application Architecture * Technical Infrastructure * Development Practices * Discovery and Service Mapping Practices * Decision Support * Testing Practices * Production Efficiencies Ensure consistency...

  • Senior Product Manager, SEO

    1 month ago

    Atlanta, United States Mechanic Advisor Full time

    Steer by Mechanic Advisor offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer CRM suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about...

  • Technical Support Lead

    7 days ago

    Atlanta, United States Elsewhere LLC Full time

    Description The Technical Support Lead role is responsible for supporting the intake, tracking, and resolution of Information Technology issues for our entire company. The majority of our 200+ employees are software and network engineers with extensive IT skills. You will act as the team leader serving as the primary point of contact for employee issues and...

  • Advisor, Full Time

    7 days ago

    Atlanta, GA, United States INSPYR Solutions Full time

    INSPYR Solutions is looking for a Software Development Advisor to work full time for our client. Firmware - Senior Software Development Advisor Direct Hire/Full time $Work with the Mechanical, Electrical, teams to develop firmware for new and existing products. Work with the software engineering teams to integrate products into our Cloud Applications while...

  • Principle Architect Databricks Platform

    2 weeks ago

    Atlanta, United States Valtofs Technologies Full time

    Position: Databricks ArchitectLocation: Atlanta, GA (Hybrid)Duration: Fulltime - PermanentJob Description:Responsibilities Architect and design solutions to meet functional and non-functional requirements.Lead the design, implementation, and optimization of our Databricks platform.Work closely with our data engineering team to ensure that our Databricks...

  • Principle Architect Databricks Platform

    2 weeks ago

    Atlanta, United States Valtofs Technologies Full time

    Position: Databricks ArchitectLocation: Atlanta, GA (Hybrid)Duration: Fulltime - PermanentJob Description:Responsibilities Architect and design solutions to meet functional and non-functional requirements.Lead the design, implementation, and optimization of our Databricks platform.Work closely with our data engineering team to ensure that our Databricks...

  • Cloud Platform Technical Lead Engineer

    1 month ago

    Atlanta, United States Cisco Full time

    *** The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. The successful...

  • Technical Product Manager

    7 days ago

    Atlanta, United States Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Technical Support Specialist

    1 month ago

    Atlanta, United States Ericsson Full time

    Vonage Customer Care Mission: We help our customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in development, communications technology and troubleshooting,...

  • Insurance Advisors Looking for Lifestyle

    6 days ago

    Atlanta, United States Griffin Agency Full time

    Job DescriptionJob DescriptionWho We Are:We are an insurance technology and distribution platform that is transforming the industry. We have developed a paperless, data driven underwriting process that allows us to issue policies in less than one minute. We are one of the top distributors of digital life insurance policies in the world. We have an in-house...

  • Technical Support Specialist Tier 2

    1 day ago

    Atlanta, United States PlayOn Sports Full time

    COMPANY OVERVIEW The future of high school athletics and activities is powered by PlayOn! Sports. Through GoFan, the NFHS Network, and rSchoolToday, the PlayOn team elevates the event experience for schools and communities across digital ticketing, fundraising, concessions, streaming, websites, and activity management. PlayOn has united top brands in the...

  • Technical Support Engineer

    3 days ago

    Atlanta, United States MuleSoft Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every...

  • Financial Advisor

    2 weeks ago

    Atlanta, Georgia, United States LPL Financial Full time

    Financial Advisor – Delta Community Credit UnionYour career path should lead to real opportunity LPL Financial partners with credit unions to offer a complete menu of financial services to credit union clients. This employment opportunity at Delta Community Credit Union in Atlanta, GA would allow you to join the Investment Program at Delta Community Credit...

  • Power Platform Developer

    1 week ago

    Atlanta, United States Diverse Lynx Full time

    Hello, I've a position of "Power Platform Developer". Location: Atlanta, GA Job Description: •Design and develop custom applications using Microsoft Power Apps, Power Automate, and other Power Platform components. •Collaborate with business analysts, stakeholders, and project managers to gather and analyze requirements, and translate them into functional...

  • Technical Advisor, Environmental Heath Surveillance

    1 week ago

    Atlanta, United States Vital Strategies Full time

    Job BriefTechnival Advisor, Environmental Heath Surveillance Vital Strategies India Services Private Limited, is a private limited company focused on strengthening and revitalizing public health systems through design and supporting scalable solutions to leading causes of death, disease, and injury. Vital Strategies provides technical assistance,...

  • Sr. Technical Support Engineer I

    1 day ago

    Atlanta, Georgia, United States Smarsh Full time

    Smarsh seeks a Sr. Technical Support Engineer to provide high touch support to our biggest and best customers. This role serves as an Account Manager for dedicated customers and will lead weekly customer status meetings with key customer stakeholders. Beyond case management, this role ensures that our customers receive world class support.What will you...

  • Remote Guest Advisor

    2 weeks ago

    Atlanta, United States Adventures With The Bissingers Full time

    Looking for a remote guest advisor opportunity in the travel industry? We have an exciting business opportunity for you! We are seeking a remote guest advisor with a passion for travel and excellent customer service skills. If you enjoy assisting travelers in creating unforgettable experiences, this could be the perfect role for you. As a remote guest...