User Experience Researcher

4 weeks ago

St Paul, United States City of St. Paul Full time

The Office of Technology and Communications (OTC) is looking for a skilled and experienced user researcher to join our team. This temporary role will be focused on conducting a remote usability test and recommending evidence-based approaches to improve the City's public website, StPaul.gov. As the primary researcher on this project, you will work closely with a senior researcher to manage, plan, and facilitate a remote usability test with community members. The successful candidate will have a solid understanding of system usability test methods, tools, and techniques. This is a unique opportunity that will offer the successful candidate with the opportunity to work directly with community members to improve delivery of government services. Primary Responsibilities Lead planning, design, and execution of a usability test to identify research needs and align the test plan with service objectives. Manage research activities, such as recruiting and screening participants, scheduling sessions, and writing test plans and scripts. Analyze user behavior and the business context to define website performance benchmarks that satisfy end users and meet agency business goals. Develop and present a compelling report of findings with clear recommendations and evidence-based approaches to improve website usability and service delivery. Location and Hours This position is hybrid and will be performed mostly remotely with the possibility of working on-site at the City Hall Annex at 25 West 4th Street, Saint Paul, MN 55102. Work hours will be Monday through Friday, 8 a.m. to 4:30 p.m., with flexibility. About The Office of Technology and Communication The Office of Technology and Communication (OTC) leverages data and technology to build a City that is safe and welcoming for all. We partner with all city departments to achieve a Saint Paul that works for all. OTC aspires to be as diverse, inclusive, and innovative as the community we serve and aims to deliver exceptional service and value in service to our residents and employees through effective uses of data and technology. Essential Functions are the functions that the individual holding the position must be able to perform unaided or with the assistance of a reasonable accommodation. The Essential Functions for this position are identified in the Supplemental Information section of the Research Analyst I Job Description. The City of Saint Paul s mission is to integrate equity and inclusion into how we approach all our work. Our vision is to be committed to building an equitable and inclusive city that will shift culture in city processes and policies, eliminate structural inequities, and ensure timely and relevant access to services, resources, support, and opportunity to every person in Saint Paul.

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