Technical Business Analyst- Salesforce

2 weeks ago

Chicago, United States Diversified Services Network Full time

Diversified Services Network, Inc. (DSN) is seeking a full-time Technical Business Systems Analyst to join our team in Peoria, IL/Chicago, IL/Dallas, TX We offer a HYBRID work model, full benefits, PTO, 401k, and more If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk

JOB RESPONSIBILITIES:

Analyze science, engineering, business, and all other data processing problems for application to electronic data processing systems.

Responsible for analyzing user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations.

Gather requirements from business units and translate those to programmers and developers.

Confer with clients regarding the nature of the information processing or computation needs.

Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementation.

Interview or survey workers, observe job performance and perform the job to determine what information is processed and how it is processed.

Coordinate and link the computer systems within an organization to increase compatibility and information can be shared.

Consult with management to ensure agreement on system principles.

Expand or modify systems to serve new purposes or improve workflow.

Responsible for creating, analyzing, and validating business requirements, translating them into detailed functional requirements and user stories, and defining acceptance criteria and test cases.

Responsible for creating user stories, defining dependencies, impacts and acceptance criteria, and obtaining requirements sign-off from requesting business partners.

Translate business requirements to technical requirements.

Document and validate business requirements for an application or process.

Work closely with business partners and other key stockholders for clarity on requirements.

Gather and understand technical problems to identify solutions.

Seek input from relevant areas of the business that should have inputs to the application or process.

Provide technical guidance and assist in solution design options to Super Users, Product Owners, and Business Owners.

Develop solutions for major system modules, programs and infrastructure released based on requirements gathered from the business.

Configure and customize expertise in Salesforce.

Validate solution design, including prototyping and configuration for an application or process.

Assist customers with usability in solution design.

Establish security data classifications for the application or process.

Establish and document business rules for the use of an application or process.

Represent the customer and customer experience and interface and engage with the customer.

Responsible for conveying the vision and goals at the beginning and throughout the sprint.

Lead developers and quality assurance resources throughout the build cycle, clearing any doubts about the solution, addressing ambiguity, and providing direction.

Create and groom user stories and communicate backlog priorities to the team.

Assist with the elaboration of epics, themes and features into user stories that are small enough, or granular enough, to be achieved in a single sprint.

Perform programming, development, integration, and system administration assignments.

Participate in sprint planning meetings, daily meetings, scrum reveals and retrospectives.

Inspect the product progress at the end of every sprint and accept or reject the work that has been done by the development team.

Provide Salesforce system administration leadership, guidance, and assistance to other team members.

Test and train for applications.

Develop, review, and approve test plans as required by new content releases or deployments for an application or process.

Conduct customer acceptance testing, from both a technical and business perspective, and coordinates testing with additional business users.

Review and approve end user training materials and documentation for an application or process.

Represent the application or process with other areas of the business who use or integrate with this part of the business.

EDUCATION & EXPERIENCE REQUIRED:

Associate's degree with 7+ years' experience.

Bachelor's degree in marketing, business, technology degree, computer science, computer engineering or related field and 5+ years' experience.

Master's degree with 3+ years' experience.

Salesforce Certification(s) as a Certified Administrator, Certified Advanced Administrator, Certified Experience Cloud Consultant, Certified Sales Cloud Consultant, or Certified Service Cloud Consultant.

REQUIRED SKILLS:

4+ years professional experience - Business Analyst

2+ years' developing, supporting, and managing Salesforce development requirements - for Sales and/or Service Cloud.

1+ years of experience with the Agile methodology.

Experience in developing business processes, working in matrix organization, and leading projects.

Knowledge of design techniques and principles involved in production of drawings and models.

Knowledge of computer software, such as Visual Basic, Java, SQL, etc.

Experience working with onshore/offshore team model.

SOFT SKILLS REQUIRED:

Ability to proactively lead and empower teams and communicate appropriately to ensure a team's success.

Problem solving skills, attention to detail and interpersonal skills.

Ability to work independently and manage one's time.

Basic mentoring skills to provide support and constructive performance feedback.

Strong accountability, planning, and organization.

Benefits:

401(k)

Dental insurance

Vision Insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more

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