Desktop Technician

1 month ago

Marlborough, United States Diverse Lynx Full time
Role: Desktop Technician
Location: Marlborough, MA - Onsite
Type: Fulltime/Permanent

Roles & Responsibilities
Imaging of laptops to the standard image available.
• Experience on Office 365 application troubleshooting and licensing model
• Setting the equipment's (laptops & iPads) as per customer policy.
• dvanced OS/software troubleshooting that cannot be resolved over the phone.
• Thorough knowledge of iOS operating system, its upgrades and related troubleshooting.
• Moderate knowledge of Android operating system, its upgrades and related troubleshooting.
• Knowledge to troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse client etc. on iPads and Laptops.
• Experienced troubleshooting of wireless and wired networks.
• Hands on experience on tools like MDM AirWatch console to manage user's mobile devices.
• Must have at least an associate degree or equivalent work experience, with at least 7+ year experience in Information Technologies.
• Must be familiar with and able to operate personal computers, printers and other related hardware.
• Experience with MS operating systems (Windows 98 through Windows 10), MacOS (OS 10+) and MS Office applications is also required (2010-O365)
• Imaging of laptops to the standard image available.
• Experience on Office 365 application troubleshooting and licensing model
• Setting the equipment's (laptops & iPads) as per customer policy.
• dvanced OS/software troubleshooting that cannot be resolved over the phone.
• Thorough knowledge of iOS operating system, its upgrades and related troubleshooting.
• Moderate knowledge of Android operating system, its upgrades and related troubleshooting.
• Knowledge to troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse client etc. on iPads and Laptops.
• Experienced troubleshooting of wireless and wired networks.
• Hands on experience on tools like MDM AirWatch console to manage user's mobile devices.

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