Resort Guest Relations Agent
1 month ago
Resort Guest Relations Agent (Agente de relaciones con los huéspedes del centro turístico)
Description:
Welcome all Guests upon arrival. Perform all check-in functions according to hotel policies and procedures, including but not limited to early check-ins, late check-ins, and walk-ins, and ensure proper payment. Accept, sort, and distribute all messages, small packages and mail for Guests. Produce, generate and distribute all required reports including but not limited to room reports, bucket checks and VIP reports. Post charges to Guests' accounts and perform other cashier functions, including but not limited to exchanging currency. Respond to Guests' special requests including but not limited to providing extra towels, cots, and newspapers, or direct the request to the appropriate department. Maintain a clean and safe work environment. Perform other job duties as requested.
Qualifications:
Minimum age requirement is 21. 2-3 years customer service or reception experience preferred. 2 years or more Front Desk experience in a similar first-class hotel preferred. Ability to communicate effectively with Guests, Team Members and Management. Be able to answer phones quickly, courteously and in a professional manner. Ensure that Guests' business is kept confidential. The ability to operate computerized front office system. Must be able to obtain all work cards required of the position within the property's jurisdiction.
Descripción:
Dar la bienvenida a todos los huéspedes a su llegada. Realizar todas las funciones de registro de acuerdo con las políticas y procedimientos del hotel, incluidas, entre otras, las llegadas anticipadas, las llegadas tardías y las llegadas sin cita previa, y garantizar el pago adecuado. Aceptar, clasificar y distribuir todos los mensajes, paquetes pequeños y correo para los huéspedes. Producir, generar y distribuir todos los informes necesarios, incluidos, entre otros, los informes de habitaciones, los cheques de depósito y los informes de VIP. Registrar los cargos en las cuentas de los huéspedes y realizar otras funciones de cajero, que incluyen, entre otras, el cambio de dinero. Responder a las solicitudes especiales de los huéspedes, que incluyen, entre otras, proporcionar toallas, cunas y periódicos adicionales, o dirigir la solicitud al departamento correspondiente. Mantener un entorno de trabajo limpio y seguro. Realizar otros deberes laborales según lo solicitado.
Calificaciones:
El requisito de edad mínima es de 21 años. Se prefieren 2-3 años de experiencia en servicio al cliente o recepción. Se prefieren 2 años o más de experiencia en recepción en un hotel similar de primera clase. Capacidad para comunicarse eficazmente con los huéspedes, los miembros del equipo y la gerencia. Ser capaz de contestar el teléfono de forma rápida, cortés y profesional. Asegúrese de que los negocios de los huéspedes se mantengan confidenciales. La capacidad de operar un sistema de recepción computarizado. Debe poder obtener todas las tarjetas de trabajo requeridas para el cargo dentro de la jurisdicción de la propiedad.
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