International Sales Manager

3 weeks ago

Trenton, United States Mirion Full time

** International Sales Manager** **Job Category****:** Sales Level 1

**Requisition Number****:** INTER01150

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**Job Details** **Description** **Essential Functions**: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Works independently and within a team for sales order processing, customer support, following up. * Build and maintain the highest level of global customer relationships through professional and courteous activities that resolve customer issues. * Manages the order entry process from obtaining the purchase order to processing of sales orders in SalesLogix. Familiar with Macola software for inventory and product information. * All orders are followed-up and the customer is sent updates and/or tracking information as often as possible, as well as requests for documentation such as invoices, shipping documents, and certificates. Receives, records, and routes customer orders/changes in appropriate manner. * Responsible for reviewing orders to identify and prevent potential downstream issues that could negatively impact the customer or business. Bringing to managements attention in a proactive manor. * Assist with requests on pricing, shipping, product availability, terms and conditions, stock issues & order expedites. Collaborate with Sales, operations and other departments such as Finance and Shipping to find the best way to resolve issues. Knowledge of handling a proforma invoicing (generated for prepayment) and freight quotes. * Processes UES (End User Statement) and DOC (Department of Commerce) checks and requirements

for International orders, repair orders, using government websites. * Processes source orders, end user statements and import licenses which are checked for compliance before being sent to source manufacturer. * Knowledge of consultation process to include: Authorization Letters, FDA Certificates, EC Certificates, and ISO Certificates. * Review and respond to all Daily Emails, handle correspondence with customers Daily/Monthly Booking Reports, which are sent to accounting * Coordinates all international trade show logistics. * Maintains the filing system and records for department. Annually prepares documents for retention and storage, ensuring proper dispose of date labeled. **Qualifications:** * Excellent customer service and communication skills, both written and verbal. Understand and respond to a diverse global customer base. * Creative problem solver. Passionate about finding a better way. * Strong organizational, problem-solving, analytical skills and attention to detail. * Capable of prioritizing and efficiently handling a heavy workload to complete projects on time. * Solid team player, and also adept at working independently. * A self-starter with a positive, take charge attitude. * Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. **Language Skills** Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. **Mathematical Skills** Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. **Reasoning Ability** Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. **Computer Skills** To perform this job successfully, an individual should have knowledge of Contact Management systems; Internet software; Spreadsheet software and Word Processing software. **Work Environment** This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. **Physical Demands** This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. **Other Duties** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. **Qualifications** **Skills** **Behaviors** **:** **Motivations** **:** **Education** **Experience** **Licenses & Certifications** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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