Store Director

2 weeks ago

Beverly Hills, United States Prada Group Full time

JOB PURPOSE

To be the owner of the business, a Company Brand Ambassador and a business leader, accountable for overall store performance. To guarantee an extraordinary Client experience, being present on the sales floor, leading and supporting all activities to achieve store targets. To manage and coach the store team and to ensure succession plans and internal growth.

RESPONSIBILITIES

BUSINESS

  • and maximize sales performances.
  • and develop business plans.
  • the store team to exceed their KPIs.
  • the Company on the local market, identifying new opportunities to increase customer footfall, attracts new Clients and builds a loyal relationship with the brand.
  • present on the sales floor, ensuring a proper approach and service to the Clients.
  • the Omni Channel development through the team.
  • the store-operating budget, controlling store expenses.

CUSTOMER

  • a Client centric mindset by developing and maintaining solid Client relationships.
  • an excellent Client satisfaction and the highest level of Client service.
  • in partnership with other company functions, clienteling initiatives and events, securing Client loyalty and increasing Client spending.
  • a strong private appointment culture.

TEAM

  • an entrepreneurial and team spirit using effective communication, ensuring efficient organization and professional growth.
  • the team is always prepared and updated on the Prada Group main information, product knowledge, local market, competitors, policies and procedures.
  • ideal Store Manager is able to attract and recruit the best talents available on the market through networking and scouting.

RETAIL

  • a proper sales strategy, in cooperation with the Retail Merchandising, Visual Merchandising and Retail Operations teams.
  • that the display attracts Clients and maximizes sales in accordance with Company guidelines.
  • in the buying session when requested and in any case he/she provides effective product feedback based on store needs.
  • synergy and cooperation between front and back of house.
  • responsible for the enforcement of Company procedures on cash activity, inventory, logistics and all the main reporting activities requested by the head office.

EVENTS

  • Cooperate with the Retail Events Office for the organization of local events and defines a challenging and realistic target per Client, proposing new opportunities for local events in partnership with local Stakeholders and Influencers.

KNOWLEDGE AND SKILLS

Business driven

Leadership and team management

Ability to motivate and persuade people

Strong customer service mindset

Natural ability to welcome our client

Confident, enthusiastic and positive

Mature and assertive

Organized and detail oriented

Market and product knowledge/passion

Business/Retail Management degree or equivalent is a plus

Interest in luxury/fashion, art and design

English is a must other languages are a plus

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