Nutrition Associate

4 weeks ago

Washington, United States Children's National Hospital Full time

The Hospital Associate is responsible for Patient Meal (MyDining) service. Secure patient meal selections and special requests and needs via telephone or face to face interactions.Qualifications:Minimum EducationHigh School Diploma or GED (Required)Minimum Work Experience1 year Some food service experience 6-12 months ,Customer service experience 12 months either in retail or food service establishment. (Required)Required Skills/KnowledgeAbility to translate written instructions into accurate patient meals.Knowledge of general nutrition and ability to interpret special dietary needs into food items per reference manual.Ability to accurately measure portions of special products.Ability to perform basic information Technology data entry and print functions.Functional AccountabilitiesMaintain ProfessionalismCommunicate pertinent information to Supervisor/Manager or Director. Utilize appropriate communication to patient, nursing ,staff or visitor per department training. Nutrition ServiceReceive and utilize accurate and current orders for patient meal service or formulas utilizing CNMC and MyDining information systems. Take patient menu selection, confirm patient needs/requests, and discuss patient's needs and tray delivery time with nursing or departmental associates; maintain patient information; be responsive to patient's needs at all times; resolve patient concerns or complaints immediately and/or report needed assistance to supervisor as appropriate. Offer alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, or when patient inquires or needs additional selections. Review patient listing with accurate diet information and special instructions from Nutrition Technician and ask appropriate clarification of patient orders; communicate any patient related problems/concerns to appropriate personnel, in a timely manner following departmental procedures. Prepare, assemble and deliver unit floor stock and patient nourishments. Assist dietitian to monitor patients who are NPO, on liquid diets or have a calorie count ordered; interact with nursing to ensure patient's diet prescriptions are accurate, and patient's food needs are met. Performance ImprovementCollect data for Performance Improvement processes, as requested.SafetySpeak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Organizational AccountabilitiesSafety and SanitationComply with maintenance of safety and sanitation standards of the department, institution and any regulatory agency.Remove expired items from nourishment room refrigerator and document per policy.Follow NPSG in relation to Patient identification and hand washing.Organizational Commitment/IdentificationPartner in the mission and upholds the core principles of the organizationCommitted to diversity and recognizes value of cultural ethnic differencesDemonstrate personal and professional integrityMaintain confidentiality at all timesCustomer ServiceAnticipate and responds to customer needs; follows up until needs are metTeamwork/CommunicationDemonstrate collaborative and respectful behaviorPartner with all team members to achieve goalsReceptive to others' ideas and opinionsPerformance Improvement/Problem-solvingContribute to a positive work environmentDemonstrate flexibility and willingness to changeIdentify opportunities to improve clinical and administrative processesMake appropriate decisions, using sound judgmentCost Management/Financial ResponsibilityUse resources efficientlySearch for less costly ways of doing things

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