Guest Room Attendant

4 weeks ago

Gloucester, United States Cruiseport Gloucester Full time

Job DescriptionDepartment: HousekeepingReports to: Housekeeping Supervisor, Operations Manager, General ManagerDirect Report: Housekeeping SupervisorPurpose: Maintains highest level of cleanliness throughout the property to include all guest rooms, public space and laundry facility. Assist customers with any and all tasks relating to the cleanliness and/or functionality of guest rooms and related equipment.Beauport Hospitality Group encourages and expects all associates to develop the skills necessary to provide exceptional service both in and outside of their primary department. It is necessary that associates have the ability to multi-task and deliver outstanding service outside of their primary responsibilities listed on their job description.Essential Functions: Housekeeper reports to supervisor for daily tasks and room assignments Collect daily paperwork and any information regarding guest requests, to-do items, and an accurate list of check-ins and outs for the day. Clean all guestrooms to the satisfaction of your housekeeping supervisor and in accordance with the standards and policies of the department. Inform housekeeping supervisor upon completion of your duties, supervisor will inspect the room and verify it is check-in ready Keep cart inventory stocked and organized at all times Check the condition of all paper products in guest rooms Replace any directories, tv guides, stationary, and room information cards, etc. that are bent, torn or stained Inform housekeeping supervisor of any stains, missing items, or any cause for additional guest charges to the room Communicate all personal guest items left in room immediately by following lost and found policy Ensure all guest room floors and hallways are cleaned Report room service trays to Room Service staff Always keep housekeeping cart in guest room while cleaning room, never in hallways Make and undo cots/air mattresses, place in appropriate storage, deliver to rooms when necessary Return all dishes, glassware and ice buckets to dish station Verify all items in the room are in good working condition Notify Housekeeping supervisor immediately of any maintenance related issues Adhere to all Bloodborne Pathogen procedures and Safety precautions in regards to handling hygienic items and guests' personal products Maintain cleanliness in public areas on a daily basis, including lobby, guest bathrooms, hallways, stairs, elevator, etc Public space cleaning checklist must be completed daily Check laundry area to ensure adequate supplies of linens are washed, folded and ready for use Perform all laundry duties as needed Laundry area and storage closets are to be kept cleaned and organized at all times Adhere to security procedures for the handling of guest room and master keys Adhere to sign in/out procedures for department keys Clean and organize the housekeeping area at the end of each shift, respectfully setting up the next shift for success Comply with hotels policy and procedures regarding attendance and attire Demonstrate team behavior and attitude of working together to accomplish tasksHotel Specific Essential Functions: Ability to stand for 8 hours' length of time Ability to lift 50 lbs. Ability to bend frequently during a shift Ability to repetitively use manual dexterity Ability to stretch arms widely, repeatedly Ability to move quickly based on needs Ability to reach overhead and lift repeatedly Ability to bend over and push laundry carts Ability to squat, kneel, and be flexible Ability to read, write, understand and speak EnglishTechnology and Equipment: Washing Machine Dryer Carpet steam cleaner/shampooer Vacuum Steamer Laundry Carts CB Radio Guest Room Phone Basic cleaning tools, including brushes, brooms, mops, squeegees, scrapers, sponges, sticky rollers, dusters, etc.Working Environment: Hotel property with 94 guest rooms Work will primarily take place in guest rooms, laundry and public space areas. Group and solo work Practice and observe all safety procedures Interior of hotel, in all areas with exposure to extreme temperatures. Exterior of hotel with exposure to weather conditions Exposure to various hazardous chemicals according to SDS Right to Know law.No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Experience and Skills 1 year cleaning experience required, hotel environment preferred Neat and professional appearance Positive, team player attitude Self-motivated individualJob Benefits You are eligible to participate in our company's Health and Welfare benefits, including Harvard Pilgrim Medical, Guardian Dental, and Colonial Whole or Term Life, Disability, Accident, and/or Cancer insurance plans. Beauport Hospitality Group offers an ongoing benefit of paid time off. Paid sick time will be accrued in accordance with Massachusetts state regulations (M.G.L.c.149,148C). Sick time accruals will begin upon start date and may only be used after 90 days of employment.

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