Voice System Engineer

3 weeks ago

Atlanta, United States CapLeo Global Full time
Role - Voice System Engineer
Location: Atlanta, Ga (Hybrid): Reliably commute to corporate office.
Duration: 12 Months

Description:
• Administrative, engineering, and troubleshooting knowledge of Cisco voice infrastructure, including CUCM, Cisco IP Phones, Unity Connection, UCCX, Router gateways/CUBE (T1/SIP), and UCS/VMWare. Knowledge of other voice infrastructures is also desired, including RightFax, BISCOM, Voice Spam Filtering system and call recording technologies. This knowledge is required for both daily support activities, recovery from system issues/outages, and special projects such as upgrades, patching, acquisitions/divestitures/mergers, and other reconfigurations.
• Manage the trouble ticket queue for all voice related incident tickets from end users, including break/fix tickets, 'how-to' questions/end user training, Move/Add/Change work, and helping other IT teams who interface with the Voice Team.
• Must be on site in our Atlanta office on a regular basis to provide in-person support to end users, including ability to physically move telecom equipment such as phones from desk to desk and connect cabling beneath desks.
• Although infrequent, flexibility to travel to remote office locations for special projects or support needs.
• Configure and deploy Cisco telephones and voicemail accounts.
• Assist or manage and execute special projects under guidance and direction of senior engineers.
• Write and complete technical documentation for end users (training docs) and team members (system/process documentation, network diagrams) and system audits.

Job Type: Contract
Schedule: Monday to Friday (Weekends or after-hours as needed)

Education:
• Bachelor's (Preferred)
Experience:
1. Cisco Unified Communications Manager: 3 years (Required)
2. Unified Communication X: 3 years (Required)
3. Cisco Telephony: 3 years (Required)

License/Certification: Cisco Certified Network Associate CCNA (Preferred)

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