ServiceNow ITSM Developer
4 weeks ago
Skill: Project Manager (ServiceNow Governance)
Basic knowledge on IT Service Management Systems, ITIL Processes, Agile Scrum.
Minimum 10+ years working with Project Management, ITIL Processes, Agile Scrum Practices.
Actively participate in the strategic management of the organization.
Shape the overall direction, set goals, and formulate policies that influence the entire operation.
Integral to defining the organization’s identity and mission.
Provide a brief outlining project requirement.
Give feedback and input throughout the process.
Effective stakeholder management ensures positive relationships, alignment, and project success.
Manage stakeholders’ communication and understand the governance process.
Drive the project team to deliver the project and associated benefits.
Facilitate meetings effectively to ensure they meet objectives, drive collaboration and result in action.
Facilitate the definition of the project scope and the subsequent control.
Review, and be responsible for, the overall work effort and deliverables of the project team.
Ensures a balance between the powers of organizational leaders and the interests of various stakeholders (including employees, shareholders, and the broader society).
Oversees the Code of Ethics, Code of Conduct, and Conflict of Interest policies.
Ensures project remains aligned with the stated benefits and business unit objectives.
Ensures appropriate stakeholder involvement in a project or program.
Makes necessary business and directional decisions for escalated items.
Monitors status to ensure progress is in accordance with budgets and plans.
Resolves executive-level issues.
Keeps project management and stakeholders appraised of potential issues, conflicts, and/or synergies with other initiatives.
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