Security Dispatcher

3 weeks ago

Columbus, United States Columbus Metropolitan Library Full time
SCHEDULE: Tuesday - Saturday 1:00pm - 9:30pm

PURPOSE OF JOB

Staffs the Security Operations Center (SOC), coordinating communications and responses to security incidents and requests for equipment and services. Monitors CCTV footage and shares information to ensure an orderly, safe and secure environment for customers and staff and a positive customer experience. Helps to protect CML property.

PRINCIPAL DUTIES AND RESPONSIBILITIES
  1. Actively monitors CCTV footage, radio systems, phones, news outlets and other sources for safety and security issues and emergency situations, taking action and communicating with appropriate individuals/authorities to coordinate response and maintain awareness.
  2. Fields and initiates responses to requests for substitute Officer coverage, keys, badges and other Security-related services and equipment.
  3. Under the direction of Security management, reviews, retains and releases CCTV footage according to policy and procedure.
  4. Helps to coordinate equipment and technology repair with vendors and other library staff and provides status updates.
  5. Ensures fire and intrusion alarms are being monitored and addresses issues with alarm systems in conjunction with Security management and the Property Management department.
  6. Maintains spreadsheets and other databases for departmental use.
  7. Helps to identify, document and update critical processes to ensure departmental continuity.
  8. Takes the lead in communicating with authorities, utility companies, etc. during emergency situations, alleviating the need for those experiencing the emergency directly.
  9. Assists with testing and validation of security equipment (lockdown buttons, alarm panels, panic buttons, security cameras, etc.) as needed.
  10. Collaborates with law enforcement on public safety issues. Files police reports and appears in court as needed.
  11. Documents incidents in the reporting software according to guidelines.
  12. Assists in emergency response drills and other training throughout the year.
  13. Performs additional duties as assigned.
QUALIFICATIONS AND REQUIREMENTS
  1. High school diploma or G.E.D required.
  2. 6 months’ experience working with security technology (e.g. incident reporting software, CCTV systems, access control systems) or similar tools required. Experience should include end user support and ticket/request management.
  3. Ability to communicate effectively (written and orally over a variety of mediums), manage multiple priorities simultaneously and exercise considerable discretion and independent judgement in rapidly evolving situations.
  4. Demonstrated attention to detail.
  5. Experience working in a call/dispatch center or similar environment preferred.
  6. Must be able to work a flexible schedule, including weekends and evenings, willing to carry a cellular telephone as directed by management for response to library emergencies and service requests.
  7. Systems configuration, monitoring, and maintenance knowledge of Security Operations Center technologies, Kantech global edition, ReportExec incident reporting, Exacq vision CCTV, and Computer Aided Dispatch.
  8. Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job related equipment and systems.
  9. Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements. Valid driver license which meets the minimum requirements of CML’s vehicle insurance policy.

WORKING CONDITIONS AND PHYSICAL DEMANDS

The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions).

Work requires minimal demand for physical effort.

  • Med Center Security Dispatcher

    4 weeks ago

    Columbus, Ohio, United States Ohio State University Wexner Medical Center Full time

    Receives and/or relays radio communications, telephone calls, pages, overhead announcements, correspondences and teletypes. Monitors door position, burglary, fire, panic and environmental alarms. Maintains a working knowledge of all operational security systems and surveillance equipment. Ensures accurate daily logs are completed and quality assurance is...

  • Operations Dispatcher

    2 days ago

    Columbus, United States Work With Your Handz Full time

    Hiring: Customer Service Representative/Dispatcher Are you ready to be the bridge between our valued customers and our dedicated field technicians, ensuring every interaction is a success? As the go-to experts for 25 years in specialty plumbing services for residential clients across Columbus, OH, we're dedicated to delivering top-notch solutions with a...

  • Dispatcher/Scheduler

    2 days ago

    Columbus, United States R & T Yoder Electric Full time

    Monthly Bonus Opportunities for qualified applicants. R & T Yoder Electric, Inc. is looking for an Dispatcher/Scheduler. The ideal candidate will be highly organized with an attention to detail, able manage multiple projects at one time. Good customer communication is a must. This hands-on role is responsible for a variety of responsibilities including...

  • Construction Dispatcher/Scheduler

    9 hours ago

    Columbus, United States R&T Yoder Electric Inc Full time

    Job DescriptionJob DescriptionMonthly Bonus Opportunities for qualified applicants. R & T Yoder Electric, Inc. is looking for an Construction Dispatcher/Scheduler. The ideal candidate will be highly organized with an attention to detail, able manage multiple projects at one time. Good customer communication is a must. This hands-on role is responsible for a...

  • Customer Service Representative/Dispatcher

    21 hours ago

    Columbus, United States Work With Your Handz Full time

    Hiring: Customer Service Representative/DispatcherAre you ready to be the bridge between our valued customers and our dedicated field technicians, ensuring every interaction is a success?As the go-to experts for 25 years in specialty plumbing services for residential clients across Columbus, OH, we're dedicated to delivering top-notch solutions with a...

  • Customer Service Representative/Dispatcher

    22 minutes ago

    Columbus, United States Work With Your Handz Full time

    Job DescriptionJob DescriptionHiring: Customer Service Representative/DispatcherAre you ready to be the bridge between our valued customers and our dedicated field technicians, ensuring every interaction is a success?As the go-to experts for 25 years in specialty plumbing services for residential clients across Columbus, OH, we're dedicated to delivering...

  • Electrical Contracting Dispatcher/Scheduler

    17 hours ago

    Columbus, United States R & T Yoder Electric Full time

    Monthly Bonus Opportunities for qualified applicants. R & T Yoder Electric, Inc. is looking for an Electrical Contracting Dispatcher/Scheduler. The ideal candidate will be highly organized with an attention to detail, able manage multiple projects at one time. Good customer communication is a must. This hands-on role is responsible for a variety of...

  • HVAC Contracting Dispatcher/Scheduler

    6 hours ago

    Columbus, United States R & T Yoder Electric Full time

    Monthly Bonus Opportunities for qualified applicants. R & T Yoder Electric, Inc. is looking for a HVAC Contracting Dispatcher/Scheduler. The ideal candidate will be highly organized with an attention to detail, able manage multiple projects at one time. Good customer communication is a must. This hands-on role is responsible for a variety of responsibilities...

  • Electrical Contracting Dispatcher/Scheduler

    2 days ago

    Columbus, United States R & T Yoder Electric Full time

    Monthly Bonus Opportunities for qualified applicants. R & T Yoder Electric, Inc. is looking for an Electrical Contracting Dispatcher/Scheduler. The ideal candidate will be highly organized with an attention to detail, able manage multiple projects at one time. Good customer communication is a must. This hands-on role is responsible for a variety of...

  • Plumbing Contracting Dispatcher/Scheduler

    9 hours ago

    Columbus, United States R&T Yoder Electric Inc Full time

    Job DescriptionJob DescriptionMonthly Bonus Opportunities for qualified applicants. R & T Yoder Electric, Inc. is looking for a Plumbing Contracting Dispatcher/Scheduler. The ideal candidate will be highly organized with an attention to detail, able manage multiple projects at one time. Good customer communication is a must. This hands-on role is responsible...

  • Electrical Contracting Dispatcher/Scheduler

    8 hours ago

    Columbus, United States R&T Yoder Electric Inc Full time

    Job DescriptionJob DescriptionMonthly Bonus Opportunities for qualified applicants. R & T Yoder Electric, Inc. is looking for an Electrical Contracting Dispatcher/Scheduler. The ideal candidate will be highly organized with an attention to detail, able manage multiple projects at one time. Good customer communication is a must. This hands-on role is...

  • HVAC Contracting Dispatcher/Scheduler

    56 minutes ago

    Columbus, United States R&T Yoder Electric Inc Full time

    Job DescriptionJob DescriptionMonthly Bonus Opportunities for qualified applicants. R & T Yoder Electric, Inc. is looking for a HVAC Contracting Dispatcher/Scheduler. The ideal candidate will be highly organized with an attention to detail, able manage multiple projects at one time. Good customer communication is a must. This hands-on role is responsible for...

  • Service Coordinator/Dispatcher

    10 hours ago

    Columbus, United States D.H. Pace Company, Inc. Full time

    Job DescriptionJob DescriptionDH Pace Company, Inc. in Columbus, OH, is seeking to hire a Service Coordinator (Dispatcher) who will effectively coordinate field employees. This individual will ensure that our services will meet or exceed the customer’s satisfaction. If you have service coordination or scheduling experience, please apply!Primary job...

  • Control Room Technician

    2 weeks ago

    Columbus, United States Franklin County Sheriff's Office Full time

    Monitor closed circuit television and radio traffic, fire and burglar alarms, panic alarms, elevator emergency calls, outside call boxes, and various security and public areas in the control centers. Dispatch radios to security personnel. Act as a li Technician, Control Room, Business Services, Security, Control

  • Corporate Security Officer

    22 hours ago

    Columbus, United States Nationwide Full time

    If you're passionate about becoming a Nationwide associate and believe you have the potential to be something great, let's talk. At Nationwide, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. This is a full-time position that...

  • Client Service Representative

    6 hours ago

    Columbus, United States Work With Your Handz Full time

    Hiring: Customer Service Representative/DispatcherAre you ready to be the bridge between our valued customers and our dedicated field technicians, ensuring every interaction is a success?As the go-to experts for 25 years in specialty plumbing services for residential clients across Columbus, OH, we're dedicated to delivering top-notch solutions with a...

  • Medical Delivery Driver

    9 hours ago

    Columbus, United States Priority Dispatch, Inc. Remote Work Freelance Full time

    Medical Delivery DriverDo you want to be your own boss? Are you looking for steady work?  Priority Dispatch is looking for reliable Delivery Drivers to work as Independent Contractors to deliver medications to long-term care facilities throughout Ohio, Michigan, Pennsylvania, and Indiana. Our 24/7/365 services give you the flexibility to choose a shift that...

  • Minivan Owner Operator

    10 hours ago

    Columbus, United States Priority Dispatch, Inc. Remote Work Freelance Full time

    Minivan Owner Operator Route Delivery Driver Looking to work as a Mini-van Owner Operator? Are you looking for steady work?  Priority Dispatch is looking for Mini-van Owner Operators to work as Independent Contractors to deliver to long term care facilities throughout Ohio, Michigan, Pennsylvania and Indiana. Our 24/7/365 services give you the flexibility...

  • Route Driver

    1 month ago

    Columbus, United States Stericycle Full time

    Position Purpose: The Medical Waste Route Driver is responsible for servicing assigned accounts in the most professional way, ensuring that customers’ needs are met on a continual basis for various waste pickup and supply delivery. This role will always provide the highest level of customer service possible. They may also transport waste from either a...

  • Medication Delivery Driver

    10 hours ago

    Columbus, United States Priority Dispatch, Inc. Remote Work Freelance Full time

    Medication Delivery Driver  (Starting April 01, 2024.)Are you looking to work as a Medical Delivery Driver? Are you looking to start your own business?  Priority Dispatch is looking for Medication Delivery Drivers to work as Independent Contractors to deliver to long-term nursing care facilities starting April 1, 2024, throughout Ohio. Our 24/7/365...