Information Systems Intern
2 weeks ago
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees delivers lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
SCOPE OF INTERN WORK: Information Systems (IS) intern will play an important role in supporting the administration of the Resettlement, Asylum and Integration (RAI) department's U.S. databases; ensuring program effectiveness through data management. Data analysis and measurement is one of the IRC's main strategic goals; keeping our database maintained and users supported is an integral part of that goal.
COMPENSATION: This is an unpaid internship
COMMITMENT: * 6-12 months starting in February 2024 * 12-15+ hours per week* * Afternoons, Pacific Time zone, ranging from noon - 5 pm*
*Exact number of hours per week and schedules are open to negotiation. Applicants can be located anywhere in the United States.
RESPONSIBILITIES: * System Administration of RAI U.S. information systems (IRIS and ETO) * End-user, tier 1, support; fielding basic inquiries, incidents, problems, and requests -- escalating when appropriate; helping with ticket maintenance * Assistance with system documentation and learning resources: updating and organizing system documentation and making improvements to training resources
REQUIREMENTS: * Current or recently matriculated undergraduate student at a U.S. college or university * Attention to detail and the ability to follow precise instructions * Interpersonal skills (active listening, patience, positive attitude) * Knowledge of, or experience with, information systems for health and human services or other type of Client Relationship Management (CRM) software is preferred, but not required * Experience with Microsoft Office programs (Outlook, Excel, Word, PowerPoint)
LEARNING OBJECTIVES: * Entry level IT service desk (ServiceNow) * IRC RAI U.S. IS Customer service standards for user support and database management * User account maintenance and other administrative tasks * System documentation and learning resource protocols
This position reports to the Information Systems Officer.
Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way - our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.
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