Eligibility Specialist

4 weeks ago

Lebanon, United States Community Action Program Of Lancaster County Full time
JOB SUMMARY

Position Title: Eligibility Specialist

Program: ERC Department

Classification: Permanent/Full-Time/Hourly

DUTIES AND RESPONSIBITIES

Program Implementation:
• Works independently, efficiently and with integrity
• Maintains confidentiality of protected customer and program information
• Provides excellent customer service, responds to customer’s concerns, and works towards resolution

Collaboration & Teamwork:
• Assists with coverage when someone is out or when projects/deadlines need to be met
• Works with coworkers in a respectful, meaningful way to best serve the customers and to develop best practices for workflow and projects

Customer Service:
• Responds to client and provider concerns and works towards resolving problems
• Works with clients as needed to obtain provider locations/services for enrollments

Continuous Quality & Performance Improvement:
• For ongoing eligibility verifies that all information either remains the same or updates changes and accurately processes the changes as aligned by OCDEL policies.
• Cases are audited for quality assurance and standards must be met
• Provides accurate and timely VRMA data

Planning & Organizing:
• Complies with office procedures and expectations to ensure time mandated requirements on work processes
• Maintains a caseload and assists with outreach events, ensures organization of workflow to meet required deadlines

EDUCATION/EXPERIENCE REQUIREMENTS
  • Bachelor’s Degree in Social Services or related field, or high school diploma with two years’ experience in Human Services Work
• Experience working with low-income families and community services, preferred
• Excellent verbal and written communication skills
• Ability to write accurate, complete, and professional case notes
• Ability to complete paperwork, maintain consistent accurate records, handle multiple tasks and work with autonomy
• Strong organizational and time management skills

**Please see attached for full job description**

WE Values our Team by uniting our employees with the mission. WE offer strong purpose with a compassion for work-life balance. Below is a glimpse of our robust benefits offered:
  • Sign-on Bonus
  • Benefits: Medical, Dental & Vision Coverage / 403(b) Plan / Life Insurance / EAP Program
  • Generous number of PTO Days banked annually
  • Paid Parental Leave
  • Tuition Reimbursement
  • Employer- Assisted First Time Homebuyer Program

Equal Employment Opportunity

CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, age, citizenship, veterans status or genetic information.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The agency will determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

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