Desktop Administrator
2 weeks ago
Level
Experienced
Job Location
Loyola Blakefield - Towson, MD
Position Type
Full Time
Education Level
4 Year Degree
Travel Percentage
Negligible
Job Shift
Day
Job Category
Education
Description
Position Description
Title: Desktop Administrator
Status: 12 Month, Full-Time
Department: Technology
Availability: June 2024
Compensation: Competitive
Organization Description:
Loyola Blakefield, a Catholic, college preparatory school, established by the Jesuits and imbued with the spirit of Ignatius Loyola, forms men to serve with and for others. The Loyola student is preparing to graduate as a man of integrity, who, because he strives "to find God in all things," is open to growth, intellectually ambitious, religious, loving, and committed to diversity and doing justice.
Our students come from all walks of life and so do our teachers and staff. As such, we actively seek to recruit and retain a faculty and staff reflective of the diverse backgrounds and experiences of our student body. Through inclusive hiring practices, we ensure a community of connection and belonging where everyone can thrive.
Job Description:
This position assists Faculty, Staff, and Students with technical support of campus computing devices, applications, and related classroom technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and Windows operating systems to diagnose and resolve unique, non-recurring problems. The position works with our end users and with other Technology Department Staff. The employee in this position also assists in configuration and support of the campus telephone and voice mail systems. The position's responsibilities require independent analyses, communication and problem solving.
Key Responsibilities:
- Assists Faculty, Staff, and Students with the installation, configuration, and ongoing usability of Microsoft Surfaces, peripheral equipment, and software within established standards and guidelines.
- Works with vendor support contacts to resolve technical problems with computing equipment and software.
- Works with Help Desk and Network Staff as appropriate to determine and resolve problems received from clients.
- Interact with numerous computer platforms in a multi-layered client server environment. Ensure devices interconnect seamlessly with diverse systems including cloud platforms, conferencing systems, application servers, and administrative systems.
- Trains and orients faculty/staff on use of hardware and software.
- Recommends and / or performs upgrades on systems to ensure longevity.
- Assesses functional needs to determine specifications for purchases.
- Maintains classroom technology systems including projection systems, Crestron and AMX conferencing systems.
- Other duties as assigned by the Director of Technology.
- Associates degree or equivalent software industry experience
- Experience supporting Windows 10 and 11
- Experience troubleshooting hardware/software issues on various platforms including Surface and mobile devices
- Experience with Microsoft MDT and Intune platforms
- Experience with the Microsoft Office 365 management
- Experience troubleshooting basic network, software, and printing problems
- Customer Service Experience a must
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