User Experience Design Lead, Vice President

4 weeks ago

Westerville, United States JPMorgan Chase Bank, N.A. Full time

Lead the evolution of user experience in a dynamic, tech-driven environment, making an enduring impact on user interactions.

As an User Experience Design Lead, Vice President in Employee Experience Design, you will be a professional expert and leader in the field of experience design, driving the development and implementation of innovative, user centric experiences across multiple products and services. Entrusted with significant autonomy and discretion, define the standard of quality and oversee service delivery within the User Experience Design group. Your deep expertise in experience design will be instrumental in shaping long-term organizational strategies, fundamentally enhancing customer experiences.

In this role, the User Experience Design Lead, Vice President will be responsible for our Employee Platform Product Designs in Global Technology. You will provide support end-to-end with a specific focus on User Interface Design and Service Experience Design. You will work closely with senior stakeholders to facilitate workshops and articulate the design work visually in journey maps to outline our current vs. future state. You will be working with designers to ensure deliverables are consistent with design languages and systems, and communicating research results to leadership.

Job responsibilities

  • Conceptualize and implement user experience strategies for a variety of products and services to align with business needs to foster innovation
  • Direct complex, end-to-end design projects within or across domains, craft service flow diagrams and product features, wireframes, and interactive prototypes
  • Solve intricate design challenges and introduce novel methods to uplift user experiences
  • Build and nurture relationships with key stakeholders and champion user-centered design principles, ensuring alignment with business goals and objectives
  • Collaborate with cross-functional teams to infuse user experience design principles into product development processes and ensure cohesive and inclusive experiences
Required qualifications, capabilities, and skills
  • 5+ years of experience or equivalent expertise in user experience design, interaction design, or related fields
  • Demonstrated expertise in information architecture and visual design, with a portfolio of aesthetically appealing and functional digital products
  • Proven track record in leading the development of innovative user experiences across various platforms and channels
  • Expertise in inclusive design, accessibility guidelines, and assistive technologies, capable of creating user-friendly designs for a diverse audience
  • Expert technical knowledge, with an advanced understanding of the impact of client-side technologies, APIs, and the technology stack on user experience
  • Experience with generative and evaluative research methods
  • Understanding of how design translates to code
  • Ability to use prototyping tools to convey design intent
  • Demonstrated ability to manage multiple priorities on concurrent, rigorous deadlines in a fast-paced dynamic environment
  • Ability to be a UX advocate and communicate with diverse stakeholders
Preferred qualifications, capabilities, and skills
  • Strong Visual Design skills
  • Blueprinting experience
  • Exceptional skills with standard UX software such as Figma


JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

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