Front Desk Agent

1 month ago

College Park, United States Fairfield Inn Atlanta Airport Full time
About Us:

The Fairfield Inn & Suites by Marriott Atlanta Airport South is a reputable hotel dedicated to providing exceptional guest experiences. Our team is committed to delivering outstanding service and creating memorable moments for our guests. We are currently seeking a talented and friendly Guest Service Agent to join our growing family. Flexible Availability is required to work both a 7am - 3pm or 3pm - 11pm shift.

Responsibilities:

  • Greet guests with a warm and friendly demeanor as they arrive at the hotel.
  • Efficiently handle guest check-in and check-out processes.
  • Provide information about hotel amenities, services, and local attractions.
  • Address guest inquiries, requests, and concerns promptly and professionally.
  • Ensure accurate billing and payment processing.
  • Maintain a clean and organized front desk area.
  • Assist with reservations and room assignments.
  • Collaborate with other hotel departments to meet guest needs.
  • Resolve guest issues and concerns to ensure their satisfaction.
  • Uphold the high standards of the Marriott brand for guest service excellence.
Qualifications:
  • High school diploma or equivalent.
  • Previous customer service or hospitality experience is preferred.
  • Excellent interpersonal and communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Willingness to work a flexible schedule, including evenings, weekends, and holidays.
  • Familiarity with hotel reservation and check-in/check-out systems is a plus.
  • Knowledge of the Marriott brand and its commitment to guest satisfaction is a plus.
Benefits:

We highly value our employees and offer a competitive benefits package, including:
  • Health insurance
  • Retirement plan
  • Paid time off
  • 401K matching
  • Employee discounts on Marriott hotel stays
  • Opportunities for ongoing training and career development
  • A supportive and inclusive work environment


About Us :

Auro Hotels is an international company with a portfolio of 37+ hotel properties. We design and build stunning hotels with thoughtful touches that will make guests feel at home.

Compensation :

Starting Pay: $16.00/hr + Benefits

Legal:

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

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