Patient Care Coordinator/ Receptionist

3 weeks ago


Tucson, United States Simply Accounting HR & Taxes Full time

Sonora Hearing Care, LLC

Company Overview:

Sonora Hearing Care, LLC is a locally owned and operated audiology and hearing aid practice, dedicated to providing a full range of hearing services to our community. Through the use of leading-edge technology and dedicated professional personnel, we provide those with hearing impairments excellent service.

Job Summary:

Our Patient Care Coordinator opening is an In-Person Full-Time position. We seek a person who is extremely organized, self-motivated, punctual, and eager to learn. They should hold above average computer skills and familiarity with facilitating correspondence between patients, their family, the medical and administrative staff, and healthcare providers. Please Note: Scrubs are the required dress code for this position. This position also requires administrative duties that have also been listed below.

Work schedule:

  • Monday – Friday

Responsibilities & Duties:

  • Greeting patients when they arrive
  • Answering phones and addressing concerns and answering questions     
  • Scheduling patients for appropriate appointments
  • Gather appropriate information from patient in order to schedule appointments
  • Make copies of all necessary insurance cards and IDs, medication lists, referrals
  • Provide all new patient paperwork to patient and explain as necessary.
  • Explain all HIPAA related paperwork and assist the patient in completing the forms correctly and accurately.
  • Field and triage patient questions.
  • Confirmation phone calls for appointments.
  • Follow-up phone calls for cancellations, reschedules, no shows and general call backs
  • Check out patients, collect payments and schedule correct follow-up appointments as needed.
  • Update/ Scan Patient chart notes and document patient encounters: (phone, face to face, email, etc) Follow SOAP Note format.
  • Process and follow up on Referrals
  • Insurance verification
  • Minor Office cleaning, upkeep, and restock
  • Assist the audiology assistant with walk ins by having the patient complete the appropriate forms

Qualifications & Skills:

  • Must be at least 18 years of age
  • Organized
  • Excellent customer service skills
  • Efficient and accurate
  • Ability to be resourceful and proactive when issues arise
  • Able to multi-task
  • Maintain positive attitude
  • Self-motivated
  • Team player
  • Reliable and punctual

Educational Requirements:

  • High school diploma or GED
  • Experience as a medical receptionist is a plus.  

Benefits Available:

  • Paid Time Off
  • Sick Time Off
  • Paid Holidays
  • Growth Opportunities


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