Host/Hostess, FT-Flex, Memorial Hospital Pembroke: Food

4 weeks ago

Hollywood, United States Memorial Healthcare System Full time

**Host/Hostess, FT-Flex, Memorial Hospital Pembroke: Food & Nutrition (Patients)**

Detailed responsibilities:

Receives and responds to phone calls regarding patient and guest meal orders. Maintains and documents food preferences, diet orders and food allergies.

Helps patients to make menu selections that comply with their dietary requirements and restrictions.

Ensures that patient meal process is completed in accordance with time expectations.

Assists with patient/guest satisfaction initiatives. Resolves, refers, and/or reports service quality issues as appropriate.

Assembles patient meal trays based on menu selections made in compliance with the patients dietary requirements and restrictions.

Collaborates with assigned nursing units to enhance the patient experience.

Experience & Requirements

Competencies and skills:

Essential:

STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.

CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.

ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.

RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.

MEAL DELIVERY: Prepares and delivers meals to patients.

KITCHEN SANITATION: Maintains food service area, supplies, and equipment in a clean and sanitary condition.

ACCURACY: Completes work assignments within established quality and/or quantity standards.

PATIENT AND FAMILY CENTERED CARE: Provides Patient and Family Centered Care to patients, families, visitors and internal customers

HAND HYGIENE: Practices appropriate hand hygiene to impede spread of infection and disease.

Education:

Essential:

High School Diploma or Equivalent

Credentials:

Education equivalent experience:

Essential:

Other information:

Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Required Work Experience: 1 year customer service related experience.

**Disclaimer:** This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.**Location:**

Pembroke Pines , FL

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