Host/Hostess
3 weeks ago
Open availability, $20.00/hour + tips
- Job Summary
Essential Job Functions
- Checks in customers, matching with bookings and accepting chance customers if tables are available.
- Supplies customers with requested information regarding restaurant facilities, customer telephones and taxis.
- Shows customers to their tables and passes responsibility to floor staff.
- Passes messages to diners.
- Works with restaurant staff to create a positive dining experience for guests.
- Greets customers and answers all questions.
- Alerts team members when tables need attention if they are not present assists them in helping with their tables.
- Has knowledge of the menu, with the ability to make suggestions.
- Ensures tables are enjoying their meals and takes action to correct any problems.
- Collects payments from tables.
- Checks reservations system for any VIPs, or special requirements for the day.
- Performs relay duties in the restaurant.
- Accepts table changes from supervisors & managers.
- Processes new bookings, amending and canceling bookings as required.
- Ensures that the reception area is always kept clean and tidy.
- Communicates all problems and ideas for improvement to management.
- Communicates and works together with coworkers as a team.
- Arrives at work for scheduled shifts and is punctual, always following company absence, lateness procedure if unable to do so.
- Follows management’s instructions and suggestions.
- Attends meetings / training sessions as required by the management team.
- Cleans tables and removes dishes after the customer leaves, or as needed.
- Carries loads of soiled dirty dishes to the dishwasher to be cleaned.
- Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials.
- Resets tables when customer leaves for next customer party.
- Can remain focused and on-task.
- Sweeps and mops floors, even if items are broken or spilled.
III. Additional Duties
- Performs other job-related duties as directed.
- Works as a team player always and is prepared to be flexible to ensure that operations are always as efficient and profitable as possible.
- Maintains a high customer awareness by approaching your job with the customers always in mind.
- Is financially aware of costs involved in the operations and are responsible to control costs.
- Is motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance
- Is adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities.
- Maintains high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues
- Ensures that the quantity of work is sufficiently productive under the normal business levels.
- High School Diploma
- Good communication and organizational skills.
- Ability to handle stressful situations and be able to prevent and/or handle emergency situations.
- A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure.
- Responsible, neat, and clean in appearance.
- Strong communication skills with supervisors and team members.
- Must be able to read, write and speak English.
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