Operations Patient Access Representative
4 weeks ago
The Patient Access Representative will enjoy interacting with patients and healthcare provider offices on the phone and through messages to schedule patient appointments using Athena. The Patient Access Representative will accurately perform administrative duties required for patient appointment scheduling including managing inbound and outbound communication working work queues, selecting correct appointments, and entering demographic and insurance information. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Access Representative provides unsurpassed service for Jennie Stuart patients scheduling provider appointments. The Patient Access Representative works in a call center handling in-bound and outbound communication coordinating with clinical staff in the provider practices and completing task-based functions. The Patient Access Representative works in a high-volume fast-paced metrics-driven environment.
Required Skills
Customer Services:
- Provides exceptional customer service.
- Maintains communication between medical providers, administrative staff, and/or patient/families.
- Strives to answer all callers within three rings.
- Follows telephone etiquette, to include active listening and emphatic responses to all callers.
- Schedule, cancel, and confirm patient's appointment according to policy.
- Interview caller to obtain all necessary information to facilitate the desired appointment.
- Pre-register patients by confirming patient demographic information and verifying insurance eligibility.
- Takes incoming messages and distributes appropriately. Route calls to appropriate staff. Returns all messages in a timely manner.
- Review care gap reports and proactively contacting the patient / patient representative to schedule needed services.
- Provides callers with requested service or information on their first call attempt.
- Works collaboratively with practice to address clinical needs and scheduling changes.
- Works collaboratively with management to anticipate future patient-scheduling challenges.
Environmental Services:
- Contributes to the overall cleanliness and appearance of personal work space and department.
- Monitors supply levels and requests when needed.
- Maintains all equipment. Evaluates all equipment for damage or maintenance needs and reports when needed.
Minimum Education: High School diploma or G.E.D equivalent
Work Experience: One year or more experience in a medical setting. Inbound high volume call experience preferred.
Required License/ Certification/Registration: None
Skills:
- Excellent interpersonal, verbal, and written communication skills.
- Ability to work tactfully and effectively with patients, family members, other employees and physicians.
- Knowledge of medical terminology.
- Basic understanding of health insurance
- Word Processing / Computer
- Multi-tasking
- Time Management
- Organization
- Attention to Detail
- Ability to demonstrate sound judgment, patience, and maintain a professional demeanor at all times.
- Quality Focus
- Adaptability
-
Operations Patient Access Representative
3 weeks ago
Hopkinsville, United States Jennie Stuart Medical Center Full timeThe Patient Access Representative will enjoy interacting with patients and healthcare provider offices on the phone and through messages to schedule patient appointments using Athena. The Patient Access Representative will accurately perform administrative duties required for patient appointment scheduling including managing inbound and outbound...
-
Operations Patient Access Representative
2 weeks ago
Hopkinsville, United States Jennie Stuart Medical Center Full timeThe Patient Access Representative will enjoy interacting with patients and healthcare provider offices on the phone and through messages to schedule patient appointments using Athena. The Patient Access Representative will accurately perform administrative duties required for patient appointment scheduling including managing inbound and outbound...
-
Operations Patient Access Representative
3 weeks ago
Hopkinsville, United States Jennie Stuart Health Full timeJob Description The Patient Access Representative will enjoy interacting with patients and healthcare provider offices on the phone and through messages to schedule patient appointments using Athena. The Patient Access Representative will accurately perform administrative duties required for patient appointment scheduling including managing inbound and...
-
Patient Access Associate- Full Time
1 week ago
Hopkinsville, United States Jennie Stuart Health Full timePatient Access Representatives provide customer-service coverage in the centralized front office of Jennie Stuart Medical Center, and assume the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Manager, this position performs imperative duties, including but not limited to,...
-
Patient Access Associate- Full Time
1 day ago
Hopkinsville, United States Jennie Stuart Health Full timePatient Access Representatives provide customer-service coverage in the centralized front office of Jennie Stuart Medical Center, and assume the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Manager, this position performs imperative duties, including but not limited to,...
-
Patient Service Specialist
3 weeks ago
Hopkinsville, United States Vanderbilt University Medical Center Full timeDiscover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your...
-
Patient Service Specialist
2 weeks ago
Hopkinsville, United States Vanderbilt University Medical Center Full timeDiscover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your...
-
In-Patient Psychiatrist 06002
1 month ago
Hopkinsville, United States Cephas Consultancy Services Private Limited Full timeJob DescriptionJob DescriptionOur Hospital is seeking a psychiatrist for an In-Patient Staff Psychiatry position.Avg& case load of 16/day for employed physician. Full Time, Employed position with benefits. Mon-Fri& schedule on-site, or hybrid option of 3 days onsite 2 days via tele-psychiatry.Extra pay for& weekend call. Base Salary is a negotiated figure...
-
In-Patient Psychiatrist 06002
1 day ago
Hopkinsville, United States Cephas Consultancy Services Private Limited Full timeJob DescriptionJob DescriptionOur Hospital is seeking a psychiatrist for an In-Patient Staff Psychiatry position.Avg& case load of 16/day for employed physician. Full Time, Employed position with benefits. Mon-Fri& schedule on-site, or hybrid option of 3 days onsite 2 days via tele-psychiatry.Extra pay for& weekend call. Base Salary is a negotiated figure...
-
Hopkinsville, United States Jennie Stuart Health Full timeWelcomes patients and visitors in person or on the telephone by providing quality customer service, answering or referring inquiries. Registers patients. Verifies patient demographic and insurance information. Performs clerical duties. Meets the communication needs of the patient / family, office staff and the medical staff. Participates in performance...
-
Area Representative
1 week ago
Hopkinsville, United States Fellowship of Christian Athletes Full timeJob Description The Representative works with the Director and Advisory Team to fulfill the FCA Vision, pursue the FCA Mission and live the FCA Values by implementing the ministry plan for the assigned area. In the FCA Sports Environments, the Representative ensures there is a consistent approach to discipleshipmaking disciples who make disciples. The...
-
Area Representative
1 day ago
Hopkinsville, United States Fellowship of Christian Athletes Full timeJob Description The Representative works with the Director and Advisory Team to fulfill the FCA Vision, pursue the FCA Mission and live the FCA Values by implementing the ministry plan for the assigned area. In the FCA Sports Environments, the Representative ensures there is a consistent approach to discipleshipmaking disciples who make disciples. The...
-
Associate Financial Representative
4 weeks ago
Hopkinsville, United States Modern Woodmen Full timeOverview The Modern Woodmen - Hopkinsville office is seeking a motivated and driven individual to join our team as an Associate Financial Representative. This role offers an opportunity to partner with a respected local business and work alongside the Managing Partner and Senior Financial Representative. The ideal candidate will maintain existing...
-
Associate Financial Representative
1 day ago
Hopkinsville, United States Modern Woodmen Full timeOverview The Modern Woodmen - Hopkinsville office is seeking a motivated and driven individual to join our team as an Associate Financial Representative. This role offers an opportunity to partner with a respected local business and work alongside the Managing Partner and Senior Financial Representative. The ideal candidate will maintain existing...
-
Associate Financial Representative
3 weeks ago
Hopkinsville, United States Modern Woodmen of America Full timeOverview The Modern Woodmen – Hopkinsville office is seeking a motivated and driven individual to join our team as an Associate Financial Representative. This role offers an opportunity to partner with a respected local business and work alongside the Managing Partner and Senior Financial Representative. The ideal candidate will maintain existing...
-
Associate Financial Representative
1 month ago
Hopkinsville, United States Modern Woodmen of America Full timeOverview The Modern Woodmen – Hopkinsville office is seeking a motivated and driven individual to join our team as an Associate Financial Representative. This role offers an opportunity to partner with a respected local business and work alongside the Managing Partner and Senior Financial Representative. The ideal candidate will maintain existing...
-
Associate Financial Representative
12 hours ago
Hopkinsville, United States Modern Woodmen of America Full timeOverview The Modern Woodmen – Hopkinsville office is seeking a motivated and driven individual to join our team as an Associate Financial Representative. This role offers an opportunity to partner with a respected local business and work alongside the Managing Partner and Senior Financial Representative. The ideal candidate will maintain existing...
-
Patient Financial Counselor-Full Time
1 week ago
Hopkinsville, United States Jennie Stuart Health Full timeJob Description Representative interacts in a customer focused and compassionate manner to ensure patients' needs are met and that they understand the hospital's policies for the resolution of patient financial liabilities and the various available payment options. Screen patients for insurance, DSH and charity. Organizational Expectations Provides a...
-
Patient Financial Counselor-Full Time
1 day ago
Hopkinsville, United States Jennie Stuart Health Full timeJob Description Representative interacts in a customer focused and compassionate manner to ensure patients' needs are met and that they understand the hospital's policies for the resolution of patient financial liabilities and the various available payment options. Screen patients for insurance, DSH and charity. Organizational Expectations Provides a...
-
Customer Service Representative I
2 weeks ago
Hopkinsville, United States Rogers Group Full timeJob DescriptionRogers Group Inc - Hopkinsville, KYFull-TimeGeneral Shift is Monday-Friday 7:00 am - 4:00 pm. Must be willing to work 1/2 days on Saturdays but no more than 2x per month.Wages starting at $20/hr for entry level candidates. Some positions require no experience and Rogers Group will train. Pay will be determined based on experience and skill...
