Supervisor Network Deployment

4 weeks ago

Cincinnati, United States Crown Castle USA, Inc. Full time

Position Title: Supervisor Network Deployment (M1) Company Summary Crown Castle is the nations largest provider of shared communications infrastructure: towers, small cells and fiber. Whenever you make a call, track a workout or stream music and videos, were the ones providing the communications infrastructure that makes it possible to transform the way we live and work. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US. Role Responsible for the day-to-day activities of an assigned field team of fiber placement technicians. This team will be using a proprietary placement method and will be responsible for completing the construction and maintenance of this method. The position will support the Manager of Fiber Construction and work across other fiber construction teams within the area, as well as provide support to Crown Castle cross-functional teams to improve the quality of processes, deliverables, and the end-to-end customer experience. Each fiber construction team is expected to maintain open communication across all areas of the business and work as a unit with consistency while building, implementing, and restoring or maintaining services; cognizant of fostering the vision and values of Crown Castle. This position is accountable for their assigned team and area for delivering KPIs including but not limited to OpEx spend, MTTR, % On-Time Install, fiber complete for small cell, and installed enterprise revenue. Responsibilities - - Supervise while on site a field team of Fiber technicians in support of the assigned area of responsibility for construction demands, Cap and OpEx management, as well as KPIs. ```{=html} ``` - - Provide support to the Manager of Fiber Construction for communication with the NOC, Engineering, Field Operations, and Change management teams. ```{=html} ``` - - Provide support to the Manager of Fiber Construction to monitor and report Key Performance Indicators (KPIs) of deliverables and supporting workflows in order to measure operational performance, as well as, identify and assess areas of opportunity for improved process efficiencies and performance ```{=html} ``` - - Maintain knowledge of technology in use, and/or under development for its impact or potential impact on the operational business process. ```{=html} ``` - - Provide support to the Manager of Fiber Construction for the assigned areas respective CAPEX and OPEX spend and budgets ```{=html} ``` - - Maintain quality service by understanding and enforcing organization standards ```{=html} ``` - - Develop and coach fiber construction team, while being the foreman on site. Identify training gaps and create a career path for team members. ```{=html} ``` - - Guide team in all safety practices and have acquired completion of OSHA 30. ```{=html} ``` - - Supervise a team to provide necessary network maintenance support 24 hours, seven days a week, 365 days a year ```{=html} ``` - - Schedule and prioritize the workload of the fiber construction and external vendor resources within an assigned area ```{=html} ``` - - Provide support to the Manager of Fiber Construction in partnerships with utility and municipal providers to streamline permit application, process, and initiatives such as the FCCs One Touch Make-Ready program. ```{=html} ``` - - Supervise team for the purposes of (including but not limited to) ```{=html} ``` - - Initial construction reviews in accordance with project specifications. Oversee sit

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