Tenant Delinquency and Evictions Specialist

4 weeks ago

Philadelphia, United States OCF Realty Full time
Description

We are seeking a highly organized and detail-oriented individual to join our property management team as a Tenant Delinquency and Evictions Specialist. In this role, you will be responsible for overseeing tenant delinquencies, implementing collection procedures, and, managing the eviction process for our managed properties. This position will require occasional visits to occupied properties for delinquency and wellness checks. The ideal candidate will have a strong understanding of property management regulations, exceptional communication skills, a proactive approach to resolving tenant issues, and comfortability working in the field.

Responsibilities

•Monitor and manage tenant rent payments, sending out reminders and notices for overdue payments promptly.
•Develop and implement effective collection procedures to recover outstanding rents and fees from delinquent tenants; Collaborate with tenants to establish feasible payment arrangements, considering their financial circumstances while ensuring adherence to company policies.
•Maintain open and professional communication with tenants regarding their delinquencies, providing clear explanations of the payment process and consequences of non-payment.
•Initiate and oversee the eviction process in accordance with Philadelphia's tenant laws and regulations, working closely with legal counsel when necessary.
•Visits occupied properties for delinquency and wellness checks, as needed.
•Stay updated on Philadelphia's eviction laws, regulations, and tenant rights to ensure all actions taken are legally sound and ethical.
•Maintain accurate and thorough records of all communication, payment arrangements, and eviction proceedings.
•Generate regular reports detailing tenant delinquency status, collection efforts, and eviction outcomes for property management and executive teams.
•Coordinate with property managers to address tenant concerns and find resolutions to potential issues that may contribute to delinquencies.
•Provide exceptional customer service to tenants, addressing inquiries and concerns professionally and efficiently.

Qualifications

•Experience: Minimum of 2-3 years of experience in property management, collections, or a related field, with a strong emphasis on tenant delinquency management and evictions.
•A bachelor's degree in business administration, real estate, property management, or a related field is preferred but not mandatory.
•Familiarity with Philadelphia's tenant laws, eviction regulations, and fair housing practices.
•Excellent written and verbal communication skills, with the ability to explain complex matters clearly and professionally to tenants and team members.
•Strong analytical and problem-solving skills to assess tenant situations and determine appropriate actions.
•Exceptional organizational skills to manage multiple delinquency cases, payments, and legal proceedings simultaneously.
•Ability to approach tenant situations with empathy while maintaining a firm stance on rent collection and eviction procedures.
•Demonstrated respect for tenant privacy and the ability to handle sensitive information with discretion.
•Willingness to collaborate with various departments and contribute to a positive team environment.

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