Senior Infrastructure Engineer

1 month ago

Chantilly, United States IDEMIA Full time
Overview

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.

Responsibilities

Duties and responsibilities

  • Assist support staff as/when required in order to meet deadlines and IDEMIA Infrastructure support priorities.
  • Provide input as required on product and system specific functionality, configuration and usage for training and documentation purposes.
  • Share skills and experience with other groups within the organization, with the aim of establishing consistency and improving quality within the company.
  • Proactive and promptly identify and assist to resolve any relevant key issues and/or risks.
  • Understand, follow and improve upon all formally communicated methodologies, processes, policies, and values. Focusing always on delivering consistent, reliable, repeatable, scalable and quality outcomes.
  • Provide support and encouragement to other team members and participate in the up-skilling and training of colleagues and new staff.
  • Analyze failure and ensure operational recovery within agreed SLA through standard procedures
  • Work on continuous improvement process by analyzing recurrent incidents and designing long term solutions
  • Propose improvements of the monitoring setup
  • Address any none compliances in timely and orderly manner
  • Work independently / a quick learner with ability to implement workarounds through the proper guidance of Support standards and conventions.
  • Able to work flexible hours if needed
  • Available to come to Data Centers or approved area locations for technical support in case of emergencies
  • Able to travel as and when reasonably requested.
  • All other duties as requested by Management
Qualifications

Technical knowledge

Must have:
  • In depth knowledge of Linux (configuration, management, scripting)
  • Strong knowledge at least in one virtualization technology: VMware / Xen / Hyper-V
  • Knowledge of Windows Server infrastructure
  • Hardware knowledge and storage principles and technologies: NAS, SAN, fc switches
  • Good understanding of networking and security technologies: firewall, proxy /reverse proxy, load-balancer, application firewall, antivirus, IPS / IDS, other security solutions
  • A good understanding of high-availability solutions (cluster, load-balancer), backup, disaster recovery and business continuity principles
  • Knowledge about containers and orchestrations principles
  • Knowledge about configuration management tools, deployment tools, updates and software repositories, monitoring tools
  • Good understanding of ITIL principles and experience in working with a ticketing tool
  • Experience in troubleshooting incidents at L2/L3 level
A Plus:
  • Previous datacenter experience
  • Experience with Dockers, Kubernetes, Bitbucket, Gitea, Salt Stack
  • Web: Tomcat, Apache, NGINX, JBOSS application server
  • Databases: Oracle DB, MySQL / Maria DB, Cassandra / Datastax, MSSQL
  • Security and key encryption mechanism
Preferred:
  • University degree in the field of engineering, computer science, or equivalent experience
  • Minimum 5 years of experience in a similar role for a senior position, 3 years for regular position and 1 year for junior position
Personal skills:
  • Trustworthy and Reliable Person: ethical behavior and consistency in meeting deadlines, delivering good results
  • Avid Learner: curious, autonomous and highly motivated by new information technologies, as the tasks require performing in-depth technical tests with problem and root cause analysis
  • Self-Motivated: self-motivated and ability to work independently or with diverse groups around the world
  • Language Proficiency: fluent in English, other languages are a plus (e.g. French, Spanish)
  • Analytical Acumen: strong analytical skills with attention to details
  • Professional Communication: communicate effectively and professionally with other third party companies
  • Team Player: ability to work and interact effectively in a team environment

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