Automotive Express Technician II

4 weeks ago

Mansfield, United States Caliber Collision Centers Full time
Service Center
CAC-Mansfield - Debbie Lane

Job Summary
As an Automotive Express Technician - Tier 2 (AET II), you will be an integral part of our Express Oil Service Center team, responsible for performing a wide range of maintenance tasks and providing exceptional customer service. Your expertise will encompass Digital Vehicle Inspection (DVI) snapshots, fluid exchanges (coolant exchange, brake fluid exchange, differential/transfer fluid exchange, power steering fluid exchange, etc.), oil changes, wiper replacements, engine air filter replacements, cabin air filter replacements, basic bulb replacements, tire rotations, basic battery services, Engine Performance Restoration (EPR) and Motor Oil Additive (MOA) services, state inspections, and vehicle transportation for fleet customers and providing customer shuttle rides when required. Additionally, you will possess in-depth knowledge about service necessities, features, benefits, fluid exchange processes, warranties, and more. Your dedication to enriching the lives of our customers through top-quality service will contribute to building lasting relationships and maintaining our reputation for excellence.

Role and Responsibilities
  • Car Count: Contribute to a minimum of 4 serviced units daily in the Express Oil Service Center.
  • Digital Vehicle Inspection (DVI) Snapshots: Conduct thorough digital vehicle inspections, capturing and documenting the condition of various vehicle components and systems.
  • Fluid Exchanges: Conduct essential fluid exchanges, encompassing coolant, brake fluid, differential/transfer fluid, and power steering fluid to ensure optimal vehicle performance and extend the lifespan of critical components.
  • Oil Changes: Perform oil changes adhering to manufacturer specifications and guidelines to ensure the proper functioning and longevity of customer vehicles.
  • Wiper Replacements: Inspect and replace windshield wipers for optimal visibility during inclement weather.
  • Engine Air Filter and Cabin Air Filter Replacements: Expertly inspect and replace engine air filters and cabin air filters to maintain proper engine performance and provide clean air inside the vehicle cabin.
  • Basic Bulb Replacements: Skillfully replace basic bulbs (headlights, taillights, turn signals, etc.) to ensure proper vehicle illumination and safety.
  • Tire Rotations: Perform tire rotations following prescribed patterns to promote even tire wear and extend tire life.
  • Basic Battery Services: Conduct basic battery services, including inspections, cleanings, and replacements as necessary.
  • EPR/MOA Services: Perform Engine Performance Restoration (EPR) and Motor Oil Additive (MOA) services to enhance vehicle performance and longevity.
  • State Inspections: Conduct state inspections to ensure vehicles comply with safety and emissions regulations.
  • Vehicle Transportation for Fleet Customers: Safely transport fleet vehicles to and from the service center, ensuring timely and efficient service delivery.
  • Customer Shuttle Rides: Provide shuttle rides for customers as needed, delivering courteous and convenient transportation.
  • Maintain Cleanliness: Keep the work area, service bays, and customer shuttle vehicles clean and organized for a safe and pleasant environment.
  • Tool and Equipment Management: Properly use and maintain tools, equipment, and machinery related to automotive service.
  • Adhere to Safety Standards: Comply with all safety protocols and guidelines when handling tools, chemicals, and equipment.
  • Documentation: Maintain accurate service records, inspection reports, and DVI snapshots.
  • Continuing Education: Actively participate in training sessions and workshops to stay updated on the latest automotive technologies and industry best practices.
Qualifications, Education & Experience:
  • Education: High school diploma or GED equivalent.
  • Experience: Previous experience as a Lube Technician or equivalent automotive maintenance experience.
  • Mechanical Skills: Proficient in performing oil changes, tire rotations, basic bulb replacements, and other routine automotive maintenance tasks.
  • Valid Driver's License: Must possess a valid driver's license with ability to pass a Motor Vehicle Review.
  • State Inspector's License: Must hold a valid state inspector's license.
  • ASE Certifications: Relevant ASE (Automotive Service Excellence) certifications are an advantage but not mandatory.
  • Knowledge: Strong understanding of automotive systems, service necessities, and maintenance processes.
  • Safety-Conscious: Commitment to adhering to all safety regulations and promoting a safe working environment.
  • Automotive Enthusiast: Passionate about cars and motivated to excel in the automotive service industry.
  • Problem-Solving Skills: Demonstrated ability to troubleshoot and resolve technical issues.
  • Team Player: Collaborate effectively with teammates to achieve express oil service center goals.
  • Attention to Detail: Ability to perform tasks with precision and accuracy to ensure the safety and optimal performance of customer vehicles.

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