Global Delivery Head

1 month ago


New York, United States eTeam Full time

Minimum Experience 20 + Years of Experience in IT/BPO operations
Roles & Responsibilities
Global Delivery Head will be responsible for leading a large client engagement for DPO. This role has end to end accountability for the program at a DPO level. Key focus areas for this role are:

  • Client
    • Be a trusted partner for the client by delivering exceptional service and fulfilling commitments as made in the contract.
    • Lead all Exec communication and stakeholder management within the client organization.
    • Build and drive a culture of transformation with the client that aligns with contractual commitments and beyond.
    • Drive a strong operational cadence that provides clear status of the service to the client.
  • HCL
    • Drive Revenue Growth within the account by leveraging the trusted partnership with the client.
    • Deliver a strong and sustainable Margin performance that aligns with business case.
    • Deliver on Operational, Transformational and Contractual commitments.
    • Drive HCLs corporate directions on operational efficiencies, location strategy (Nearshore and NV) and optimized compensation strategies
  • People
    • Be a trusted leader for employees in org unit by helping people build their career.
    • Drive a culture of performance that is aligned with the outcome for the program and HCL.
    • Conduct townhalls, 1:1s, skip level meetings with the teams.


Skill set - Necessary Skills
  • Strong expertise and domain knowledge of Telecom Network Services is mandatory.
  • Experience in managing global operations with direct accountability for P&L.
  • Experience of managing complex and large global transitions
  • Strong financial acumen with proven P&L record
  • Demonstrated ability to drive transformation and labor efficiencies.


  • New York, United States Aon Full time

    Global Head of Industry, Flexible on locations globally - preference for London, Chicago or New York Aon is seeking a Global Head of Industry within our Enterprise Client Group. The Global Head of Industry will be responsible for overseeing all Global ECG Industry Verticals which are responsible for taking industry insights, content and capability to...


  • New York, United States Aon Corporation Full time

    Posting Description: **Global Head of Industry, Flexible on locations globally - preference for London, Chicago or New York** Aon is seeking a Global Head of Industry within our Enterprise Client Group. The Global Head of Industry will be responsible for overseeing all Global ECG Industry Verticals which are responsible for taking industry insights, content...

  • Global Delivery Head

    4 weeks ago


    New York, United States eTeam Full time

    Minimum Experience 20 + Years of Experience in IT/BPO operations Roles & Responsibilities Global Delivery Head will be responsible for leading a large client engagement for DPO. This role has end to end accountability for the program at a DPO level. Key focus areas for this role are: Client Be a trusted partner for the client by delivering exceptional...


  • New York, United States Citi Full time

    **Background**: Institutional Credit Management (ICM) forms part of Citi’s Client organization and is formed of a workforce of c.4,000 people. The Client organization is dedicated to empowering our clients' growth by deeply understanding and anticipating their needs and by harnessing the full power of Citi. The organization takes a firmwide view of our...


  • New York, NY, United States TikTok Full time

    DescriptionAbout TikTokTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations...


  • New York, United States DRUM Associates Full time

    Global Head of SecurityNYC MetroThe Global Head of Security provides security solutions, alternatives, and recommendations across the full spectrum of security services, to include threat management, access control, technology integration, risk-based staffing, training, contract management, policy-development, loss prevention, incident reporting/critical...


  • New York, United States DRUM Associates Full time

    Global Head of SecurityNYC MetroThe Global Head of Security provides security solutions, alternatives, and recommendations across the full spectrum of security services, to include threat management, access control, technology integration, risk-based staffing, training, contract management, policy-development, loss prevention, incident reporting/critical...


  • New York, United States DRUM Associates Full time

    Global Head of SecurityNYC MetroThe Global Head of Security provides security solutions, alternatives, and recommendations across the full spectrum of security services, to include threat management, access control, technology integration, risk-based staffing, training, contract management, policy-development, loss prevention, incident reporting/critical...


  • New York, New York, United States Marsh McLennan Full time

    Global Head of Messaging & VoiceWhat you can expect:The Global Head of Messaging & Voice is the Service Owner of a suite of services including e-mail mailbox service, mail routing and hygiene, e-fax via RightFax, regulated messaging archive, voice, and supervision. The Service Owner is responsible for leading an organization of 30+ colleagues in the delivery...


  • New York, New York, United States Marsh McLennan Full time

    Global Head of Messaging & VoiceWhat you can expect:The Global Head of Messaging & Voice is the Service Owner of a suite of services including e-mail mailbox service, mail routing and hygiene, e-fax via RightFax, regulated messaging archive, voice, and supervision. The Service Owner is responsible for leading an organization of 30+ colleagues in the delivery...


  • New York, New York, United States HSBC Full time

    Job description Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a...


  • New York, United States HSBC Full time

    Job description Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to...


  • New York, United States HSBC Full time

    Job description Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to...


  • New York, New York, United States HSBC Full time

    Job description Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a...


  • New York, United States HSBC Full time

    -Job description Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a...


  • New York, United States HSBC Full time

    Job description Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a...


  • New York, United States HSBC Full time

    Job description Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a...

  • Head of Engagement

    1 month ago


    New York, United States United Nations Global Compact Network USA Full time

    **POSITION**: Head of Engagement **ORGANIZATION**: UN Global Compact Network USA **LOCATION**:New York, NY (Flexible) **EMPLOYMENT TYPE**:Full-Time **SALARY RANGE**: $110,000-$140,000 annually plus bonus structure **BENEFITS**: Generous healthcare benefits, 5% automatic 401k contribution, 3% additional match, 4 weeks paid vacation, wellness...

  • Global Head of CRM

    7 days ago


    New York, United States Merkle Full time

    **Company Description** As the Global Head of CRM, you will lead a global CRM capability which is important to our Merkle strategy of being a leading provider of CX Transformation services. You will develop go-to-market strategies and the brand value proposition offering to expand revenues across all countries and regions where Merkle has a presence. You...


  • New York, United States Crédit Agricole CIB Full time

    SummaryCredit Agricole Corporate and Investment Bank (CACIB) seeks a senior capital markets transactional lawyer to act as Head of Global Markets Legal (GML) for the Americas. Based in New York, the position will report to the General Counsel for CACIB Americas with a dotted line to the Global Head for GML (sitting in Paris). The Head of GML Americas will be...