Guest Service Agent

4 weeks ago


New York, United States Hyatt Full time

Overview

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

  • Greet and welcome all guests approaching the Front Desk in accordance with Dream/ Hyatt Hotel standards.
  • Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting policy.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes as needed.

Salary Range ($24 - $25 per hour)


  • Guest Service Agent

    1 month ago


    New Orleans, Louisiana, United States French Quarter Guest Houses Full time

    Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. However, the realm of responsibilities will extend beyond that of a typical front desk agent. This allows the Guest Service Agent to expand their skill sets and...

  • Guest Service Agent

    1 month ago


    New Orleans, Louisiana, United States French Quarter Guest Houses Full time

    Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. However, the realm of responsibilities will extend beyond that of a typical front desk agent. This allows the Guest Service Agent to expand their skill sets and...


  • New York, United States Rapport Guest Services Full time $22

    SUMMARY: The Guest Service Agent (GSA) is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. The GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their...

  • Guest Service Agent

    3 weeks ago


    New York, United States Crescent Hotels & Resorts Full time

    We are seeking an individual to fill the position of Guest Service Agent at the Hyatt Herald Square Hotel NYC. As a Guest Service Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's c Guest Service, Agent, Guest, Service, Processing, Hotel, Retail

  • Guest Service Agent

    3 days ago


    New York, United States The Allen Hotel Full time

    Guest service agents answer telephone calls from guests seeking to make or cancel hotel reservations. They greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information. Agents answer guest requests for assistance and coordinate with housekeeping, bell service, staff and management to fulfill guest requirements. They...


  • New York, United States Omni Hotels & Resorts Full time

    Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a war Guest Service, Agent, Guest, Hotel

  • Guest Service Agent

    3 weeks ago


    New York, United States Hersha Hospitality Management, LP Full time

    Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Your Focus. Immediately Guest Service, Agent, Service, Guest, Sales Coordinator, Office Manager, Retail

  • Guest Service Agent

    3 weeks ago


    New York, United States Hersha Hospitality Management, LP Full time

    Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Compensation: $25/hr. Your Growth Path. Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Y Guest Service, Agent, Service, Guest, Sales Coordinator, Office Manager, Retail

  • Guest Service Agent

    3 weeks ago


    New York, United States Hersha Hospitality Management, LP Full time

    Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Compensation: $19/hr. Your Growth Path. Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Y Guest Service, Agent, Service, Guest, Sales Coordinator, Office Manager, Retail

  • Guest Service Agent

    1 week ago


    New York, United States Hersha Hospitality Management, LP Full time

    Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Compensation: $21/hr. Your Growth Path. Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Y Guest Service, Agent, Service, Guest, Sales Coordinator, Office Manager, Retail

  • Guest Service Agent

    1 week ago


    New York, United States Crescent Hotels & Resorts Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We und Guest Service, Agent, Guest, Service, Retail, Hotel


  • New York, United States Omni Hotels Full time

    Location Berkshire Place This luxury New York City Hotel allows you to experience the sophistication of an Upper East Side residence with an enviable location in the heart of Midtown Manhattan. The Omni Berkshire Place is steps away from Fortune 500 companies and some of the city's most illustrious sites like Fifth Avenue Shopping, St. Patrick's Cathedral,...


  • New York, United States Highgate Hotels, Inc. Full time

    The Temporary Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and w Guest Service, Guest, Agent, Service, Hotel, Operations, Retail


  • New York, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Courtyard Long Island City [Front Desk Agent / Concierge] As a Guest Services Agent at Aimbridge Hospitality, you'll: Greet and register the guest; Provide outstanding guest service during their stay; Settle the guest's account upon completion of their stay; Answer guest inquiries about hotel service facilities and hours of operation;...


  • New York, United States Omni Hotels Full time

    Location: Berkshire Place This luxury New York City Hotel allows you to experience the sophistication of an Upper East Side residence with an enviable location in the heart of Midtown Manhattan. The Omni Berkshire Place is steps away from Fortune 500 companies and some of the citys most illustrious sites like Fifth Avenue Shopping, St. Patricks Cathedral,...

  • Guest Service Agent

    1 month ago


    New York, United States Hyatt Herald Square New York Full time

    DescriptionWe are seeking an individual to fill the position of Guest Service Agent at the Hyatt Herald Square Hotel NYC. As a Guest Service Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Crescent Hotels...

  • Guest Service Agent

    1 month ago


    New York, New York, United States Hyatt Herald Square New York Full time

    We are seeking an individual to fill the position of Guest Service Agent at the Hyatt Herald Square Hotel NYC. As a Guest Service Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Crescent Hotels and Resorts...

  • Guest Service Agent

    5 days ago


    New York, New York, United States Hotel Talent NYC Full time

    Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the exclusive brand Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest's request with prompt...

  • Guest Service Agent

    6 days ago


    New York, United States Orchard Street Hotel Management, LLC Full time

    Job DescriptionJob DescriptionNine Orchard HotelGuest Service Agent/ConciergeDEPARTMENT: Front OfficeREPORTS TO: Director of Front OfficeSUMMARYThe Guest Service Agent/Concierge is responsible for checking guests in and out, running daily reports, handling guest transactions, maintaining a bank, and answering guest inquiries. They must ensure that the front...

  • Guest Service Agent

    1 month ago


    New York, United States Orchard Street Hotel Management, LLC Full time

    Job DescriptionJob DescriptionNine Orchard HotelGuest Service Agent/ConciergeDEPARTMENT: Front OfficeREPORTS TO: Director of Front OfficeSUMMARYThe Guest Service Agent/Concierge is responsible for checking guests in and out, running daily reports, handling guest transactions, maintaining a bank, and answering guest inquiries. They must ensure that the front...