Solution Architect

4 weeks ago

Westerville, United States PERRY proTECH Full time

JOB TITLE: Solution Architect FLSA CLASSIFICATION: Exempt SUMMARY: As a Solution Architect, this person is responsible for translating high level concepts into detailed multi-discipline solutions. This individual will assess the needs and expectations of customers and implement technical solutions to maximize customer satisfaction. ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Serve as the liaison between multiple departments designing projects, including participating in phone and video conferences with vendors, teammates and clients to coordinate designs and complete solutions Work alone and with others to create of technical configurations, statement of works, proposals, and other pre-sales work outputs Design and submit solutions to vendors for validation and pricing requests Prepare quote solutions for clients based on information gathered from our sales team, engineers and vendors Follow standard processes and manage workflow related to the creation of pre-sales deliverables Create solution diagrams, collect and review requirements from customers, and perform other pre-sales activities in support of engineering initiatives Provide configuration support for products and offerings from our key strategic vendors Communicate concepts and ideas effectively both verbally and in writing across all levels of our organization and with our clients Coordinate and communicate IT architecture designs and concepts between our sales force, engineers, and clients Participate in weekly meetings with staff and management to discuss results, opportunities, and necessary improvements Work closely with sales, service and clients to investigate and assist in solving the most demanding problems and provide accurate reporting to all parties involved Interact with customers and answer questions about PERRY proTECH products, technologies, solutions, and offerings from our OEM partners Research new technologies and technical issues and become a subject matter expert Stay abreast of developments in the technology sectors Participate in technical training enablement programs and complete vendor certifications GENERAL REQUIREMENTS: Detail oriented and ability to see the big picture of a solution Excellent time management abilities Excellent interpersonal, active listening, and presentation skills Advanced analytical and technical skills Ability to evaluate and solve complex problems in conventional and non-conventional ways Ability to communicate technical concepts to a broad range of staff Ability to self-manage and collaborate with others Eager and willing to add to current knowledge base and skills Self-motivated, flexible, and take initiative Excellent verbal and written communication skills Prioritize customer service and client satisfaction Present yourself in a professional and courteous manner as a representative of PERRY proTECH Uphold and embody PERRY proTECH core values at all times Abide by PERRY proTECH policies and procedures outlined in the Company Handbook WORK ENVIRONMENT: A Solution Architect works primarily in the office and must be able to sit for an extended period of time. This person may be required to travel to offsite meetings and other PERRY proTECH branches as needed. QUALIFICATIONS: Associate degree in computer science or equivalent work experience A+ and Network+ Certifications are a plus Working experience with Microsoft server or Networking solutions (Cisco, Fortinet) are a plus Experienc

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